Business Analyst MetraTech
THIS JOB HAS EXPIRED Description:
The role of the Business Analyst is highly critical in the Professional Services group at MetraTech. The Business Analyst must analyze and synthesize information provided by stakeholders and executive at MetraTech?s customer organization and then translate it into a product solution that takes advantage of the MetraTech application offerings. They are expected to elicit the actual needs of the stakeholders and not simply the expressed desires.
A successful Business Analyst helps guide the customer towards a solution that promotes configuration and not customization of the MetraTech Application and delivers effective solutions to complex business needs while aligning with MetraTech?s business goals and objectives. In many cases the Business Analyst will also work to ease communication between the customer organizational units and play a central role in aligning the needs of these business units with the capabilities delivered by the MetraTech application.
The Business Analyst takes the lead role in organizing and running product workshops, producing requirements, organizing the requirements, performing requirements analysis, mapping the requirements to the MetraTech application, identifying gaps where the product doesn?t support the requirements, simplifying the requirements where possible, and drive the design of the solution in partnership with the MetraTech Solutions Architect. Skilled business analysts also use the requirements to drive the design or review of test cases, process change requests and manage the scope of a project and the acceptance of the solution.
Effective management is very important in an organization that undertakes a task of project completion for clients in the enterprise application space. Business Analysts are required to be highly proficient in the MetraNet application and the industries that typically implements MetraTech?s enterprise application so that they are able to successfully present and discuss the MetraNet solution and where required guide the customer and the MetraTech Solutions Architect towards a solution that has long term viability for the customer and one that takes full advantage of MetraTech?s application.
S/he is a core member of the Professional Services group and in this this capacity will partner with the other key members of the Professional Services group as well as other groups within MetraTech to help meet and exceed performance targets and foster a positive work environment. In addition, the Business Analyst works closely with the Professional Services Solutions Architect and MetraTech?s Product Management group to ensure relevant business requirements from the field are contributing to the MetraTech product vision.
Meet and exceed monthly lead generation quotas
Complete a high volume of outbound calls each day (70+), for the purpose of obtaining dialog with organizations who may be seeking a SaaS billing solution
Maintain high activity standards (daily cold calls, total calls per day, email follow ups, etc.).
Perform extensive cold-calling from targeted lists and execute prompt follow up on Marketing?s lead generation campaigns
Communicate masterfully with prospects to determine their needs, requirements, budgets, timelines, decision-making process and the key influencers
Performing the necessary research to pre-qualify suspects prior to reaching out to them
Keeping current with our product capabilities, product roadmap, and competition
Developing highly-effective phone call and email scripts
Maintaining detailed and accurate records of lead gen activities and prospect organizations in Salesforce.com
Providing detailed information to Sales Representatives when handing off qualified leads
Perform other job related duties as required
Gather requirements: Coordinate with the Project Manager and organize product workshops with the stakeholders of the customer?s organization such as IT, Finance, Users, Operations to gather business requirements and needs. Produce requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios and workflow analysis. Work independently with users to define concepts and under direction of project managers.
Analyze requirements: Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
Map and translate the requirements: Proactively communicate and collaborate with customers to analyze information needs and functional requirements and develop functional solution design mapping for MetraTech solution to meet customer needs.
Document the requirements: Develop requirements specifications according to standard templates, using natural language. Document and deliver MetraTech approved artifacts as needed - Functional requirements, Use Cases, GUI screen shots using Enterprise Architect, a tool used by the Professional Services group.
Participate in solution design: Utilize your experience in using enterprise-wide requirements definition and management systems and methodologies required, promoting Out-Of-The-Box solution and best practices such as minimizing customizations. Collaborate with MetraTech Solutions Architect, Development, Product Management and subject matter experts to establish the technical solution and analyze tradeoffs between usability and performance needs.
Lead test strategy and Develop Use cases: Based on the customer requirements and needs, design the validation strategy for the test phases. Develop customer use cases based on customer business needs. Create quality assurance test plans, test cases, expected results based on customer Use Cases.
Change Management: Responsible for tracking new or changes to the customer requirements ensuring the scope doesn?t compromise the project timeline, budget or overall solution. Look for creative solutions keeping the Project Manager and Solution Architect appraised of changes in the requirements. Follow the change management process creating Change Orders for approved changes.
Solution Implementation: Participate in the configuration of the MetraTech Application where needed to help keep project on track.
Solution Validation: Participate in functional test and validation internally at MetraTech ensuring the final solution meets the approved design. Review client user acceptance test cases ensuring they are in line with approved requirements and design. Provide support to client with their User Acceptance phase including issue diagnostics with the goal of directing the client towards accepting the solution to meet the agreed upon timeframe.
Contribute to Product Roadmap: Be the liaison between the MetraTech Solutions Architect and Product Management to contribute to the product roadmap.
Creates project Change Orders
Reviews and provides feedback on SOWs, Contracts, MSAs, LOAs
Coordinate project activities with Project Manager as well as Client stakeholders.
Develop and sustain strong relationships with client stakeholders at all levels of the client organizations including the Client?s Executive sponsor.
Provide support to additional business development and sales activities for the existing client.
Identify and pursue new professional services opportunities at existing clients to drive incremental signings and revenue. Internal Team Relations
Builds trusting, collaborative relationships at all levels and disciplines across MetraTech
Actively seeks to pursue knowledge of other disciplines at MetraTech
Actively works to build a collaborative and inspiring work environment
Actively seeks to pursue knowledge of MetraTech product offerings and the industry Leadership
Leads by example with a calm, rational, balanced management style
Mentors junior members of the group.
Seeks improvements to the PS project implementation methodology especially the requirements and analysis phase of the project
Goes above and beyond the call of duty to ensure customer projects are successful
Organize and lead brown bag and internal training for the group and the company
Looks to expand knowledge and drive for innovation in the area of driving for successful customer solution with enterprise applications
Bachelor?s Degree in Computer Science or related field
If you are interested, please send your resume and cover letter to Rocky Makooi, Human Resources Department at RMakooi@metratech.com or call 781-839-8353 for confidential consideration. Please note MetraTech is not accepting unsolicited resumes from specialty recruiting firms or other similar third parties for this position at this time.
||330 Bear Hill Road |
Waltham, MA 02451
THIS JOB HAS EXPIRED