BUSINESS APPLICATION ENGINEER RMG Networks
THIS JOB HAS EXPIRED JOB DESCRIPTION:
The primary role of the Business Application Engineer (BAE) is to provide RMG Networks Enterprise Solutions implementation services, integration development, training, and associated consulting. Given the nature of the job, the BAE must be able to work both independently and on a team. The successful BAE will quickly inspire the customers confidence in RMG Networks Enterprise Solutions services and solutions through his/her product knowledge, applications expertise, creativity, integrity, responsiveness, and effective communication.
Responsibilities Include (but not limited to)
The individual responsibilities are as follows:
Acting in both operational and technical development assignments within the same or multiple. Work on a single engagement as a full-time member or multiple projects in varying capacities including consultant or project manager.
Lead major portions of large or medium engagements, and lead small engagements autonomously.
Grow your expertise in reporting, performance metrics and communication.
Perform application discoveries, and solution design responsible for the creation of a final application functional requirements definition.
Implement and train customers in the use of product.
Perform remote or on-site applications support, including such projects as database design and reporting, data modeling, implementation of new features, system upgrades or migrations, implementation of real-time and historical reporting, or third-party applications.
Product configuration to customer specific requirements.
Recognize opportunities for RMG Enterprise Solutions to expand its presence in targeted markets and communicate sales leads to the appropriate account management.
Performance of all duties to maximize revenue and profit growth of business by generating client-billable activities and achieving a utilization level of 70%.
Continually grow your "billability" by increasing your skills, knowledge and ability in leading edge technologies consistent with our business focus.
Ensure the highest level of customer satisfaction is met through prompt, thorough and professional (internal and external) customer assistance.
Serve as an example and mentor for new members of the team.
Travel can be extensive and frequently exceeds 50-80%. There may be the rare occurrence of weekend commitments.
Lead and direct the customers on-site database implementation activities with the goal of maximizing the customers learning and ownership of the various tasks.
Actively manage ones professional and technical development in conjunction with management to ensure optimal success in the job and company.
Virtually any other task that may be necessary to create an outstanding environment for the growth of a value-driven company.
EXPERIENCE AND SKILLS:
The BAE must be able to achieve a high level of customer satisfaction and added value services through their participation in the RMG engagements. The following competencies are required of such an individual:
BA or BS degree
PC literacy, with high level of proficiency in Windows operating systems and Microsoft Office applications.
Two to five years experience performing numerous successful and reference able implementation services, integration development, and associated consulting; large clients preferred.
Experience with all Microsoft OS packages is required.
Desire to learn continuously
Ability to absorb and apply copious amounts of technical information
Ability to provide effective instruction to adult, professional students
Ability to establish quickly a strong rapport with others
Ability to work effectively as a team member, taking direction when necessary
Ability to communicate effectively, using strong active listening skills to maximize understanding of different customer environments
Ability to use information effectively and apply good judgment in solving problems
Willingness to keep management appraised of potential areas of concern, escalating when necessary
Ability to complete administrative tasks consistently and on time
Flexibility and willingness to help others as needed.
Ability and willingness to travel extensively and work a very non-traditional schedule
Comprehensive knowledge of the Contact Center operations and supporting technology ? Common ACD Systems (Aspect, Avaya, Nortel, and Rockwell), IVRs, Workforce Management Systems, Quality Monitoring systems, CTI, etc.
Comprehensive knowledge of database systems all user interfaces to the ACD System and MIS products
Knowledge of VisualBasic, C, C++, or C#.
Experience with graphics development tools such as Adobe Premier Pro, Photoshop, and After Effects.
Experience with Web Development tools such as Frontpage or Dreamweaver.
Knowledge of HTML, XML, ASP, PHP, IIS, and general web development is a plus.
Knowledge of Audio/Video standards and distribution, and digital signage.
Experience with Web Services, SOAP, J2EE, .Net is a plus.
Ability to manage others in the context of deadlines and competing demands
Job Level: Mid Career (2+ years)
Number of Openings: 3
Years of Experience: 2 - 5 Years
Level of Education: BA/BS
||1000 Sansome St |
San Francisco, CA 94111
THIS JOB HAS EXPIRED