Business Insight Analyst-- All levels Clarabridge
Clarabridge's Intelligent Custom Experience analytics software enables companies to achieve a universal view of their customer feedback by transforming text-based customer feedback into valuable insight. When analysis includes as many listening posts as possible, companies gain a more universal view of the customer with qualitative analytics that can be utilized across the spectrum of departments in your organization.
With years of development invested in the Clarabridge sentiment and text analytics technology, we're the only company today with the qualifications to support enterprise-scale customer feedback initiatives. Clarabridge was founded with the simple premise of enabling companies to drive business value by looking at the customer holistically; pinpointing key experiences and issues; and helping everyone in your organization to take actions that make a difference.
The goal of the Business Insights and Analytics team is to serve as trusted advisors for customers and Partners by uncovering qualitative data driven insights that extend our overall value proposition by applying cutting edge software. The individual team members play a key role in exploring the factors or touch points that shape customer experience for each business and assist in building categorization models, tuning sentiment and analyzing data to summarize actionable insights across multiple industries. We are looking for strategic thinkers with business skills and the ability to understand business objectives, manage client expectations, communicate effectively with the client, and lead in the insight creation and delivery.
Build and maintain categorization models
Basic and advanced sentiment tuning
Categorization/sentiment audit analysis
Data analysis and interpretation
Consult with clients to address and answer specific business questions they may have, as well as proactively analyze and study their data to provide valuable insights and findings that may not currently be known or evident to the client within various industries. This may include designing the studies or suggesting changes to existing studies, analyzing and researching the data in order to make business recommendations and performing predictive analysis
Incorporate advanced analytics into customer insights and properly package business insights and findings for customer consumption
Clearly and succinctly communicate the findings and insights to the customer with proper verification and validation techniques
Develop and teach best practices around categorization, sentiment and insights principles
Partner with internal Technical Consultants, Engagement Managers, and Account Management to deliver end to end insights analysis
Identify efficiencies and best practices and drive improvements throughout the organization
Bachelor?s Degree or higher
Ability to learn quickly and willingness to help out wherever he/she is needed
Strong understanding and command of the English language including written, analytical and verbal communication skills
Ability to problem solve creatively and eager to learn new things
Ability to multi-task as he/she will be expected to work on multiple engagements/initiatives simultaneously
4+ years experience with MS Excel and PowerPoint required at an advanced level
Demonstrated experienced in Market Research, Business Analysis and/or Linguistic studies
4+ years experience with one or more Business Intelligence and Data Mining Tools (MicroStrategy, Cognos, SAS, SPSS, Rapidminer)
Experience with statistical modeling
||San Francisco, CA |
Connect with the voices that matter most to your businesswith customer experience intelligence from Clarabridge.Investors: Boulder Ventures
, Grotech Ventures
, Intersouth Partners All Jobs: at Clarabridge
|Headquarters:||11400 Commerce Park Drive|
Reston, VA 20191
|Company Profile:||Leading in Customer Experience Management
To give your business the lead in Customer Experience Management (CEM), partner with the leaderClarabridge. With years of development invested in the Clarabridge solution, we're simply the most qualified company to reveal strategic insights hidden in customer feedback across a range of sources.
Unlike other companies that only serve academic or government markets, the Clarabridge focus has always been business, your business, and how we can help you reach your commercial objectives. To give you the customer insight you need, we've worked harder, thought deeper, and developed smarter software than any other vendor in the marketplace.
At Clarabridge, our goal is to help you fully access your customer experience intelligenceand leverage that information to your advantage. By bridging the gap between your customers experience and your brands promise, we provide a unique portal into the human dimension of your business. With this insight, you gain the strategic edge in serving your customers, controlling costs and risk, competing resourcefully, and building profitability.
When you work with Clarabridge, you work with the management team that had guided the companys growth and innovation from the start. Each has had decades of experience, bolstered by successful entrepreneurial ventures and strengthened by prior top-level management experience. Our executives, who include a nationally recognized entrepreneur and a multiple patent holder, are all published authors and frequent speakers at industry conferences.
With a commitment to excellence, partnership model with clients, and fast-paced development processes, Clarabridge is strong from the ground up. Whats more, our financial backing, board advisors, reputation, and partnerships are sound, ensuring our software will evolve to meet your emerging demands.
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