As a part of the Support Operations team, you'll be using data to inform business process decisions. You'll work with Support teams to measure the impact of the support changes. Using your technical skills and business acumen, you'll help build tools to automate reporting and dashboard updates so support management can see quickly and accurately how support KPIs are performing. You'll be involved from project inception to report design through to data delivery, ensuring that your reports are delivering high-quality and relevant data so that our business can grow intelligently.
We are looking for a professional for the role of Business Intelligence Analyst, based in Santa Clara. In this position you will work with high performing teams within Finance, Sales, Marketing, Product and Engineering. You will provide strategic, analytical and technical support in all business intelligence activities for Support Teams across global locations. You will use your business acumen and technical knowledge to develop and deliver Business Intelligence solutions for your internal customers and you will work with the business to understand their changing requirements. In addition, you will work with IT teams to provide strategic and tactical input to the development and maintenance of support application infrastructure, including the Data Warehouse and reporting applications.
The candidate is a well-rounded top performer who can be a key contributor in a high energy growth environment. You should be a creative self starter with a combination of both strong business understanding and the technical ability to help develop solutions that meet rapidly evolving business needs. You will gain invaluable experience in this fast track role working in a dynamic environment.
|Location:||Santa Clara, CA |
|Headquarters:||2130 Gold Street|
Alviso, CA 95002