Business Intelligence Analyst CallMiner
This position, a critical role in the fast-growing CallMiner Global Professional Services group, is accountable for analytical activities as part of top-notch senior implementation team delivering advanced speech analytics solutions to large enterprise call centers. Responsibilities include internalizing customers? business objectives & data requirements specifications, analyzing recorded audio, chat, and email data sets for critical insights, patterns & trends.
Ideal candidate has degree in Computer Information Systems, Mathematics, Economics, or Accounting & 1 year experience in analytics and/or report creation using Microsoft Reporting Services or BI front end tools.
Essential Job Responsibilities/Qualifications:
This role is perfect for a rising-star do-what-it-takes highly disciplined self-starter with solid collaboration & communication skills who thrives on juggling multiple complex project deadlines. Ideal candidate must possess strong analytical skills, root-cause analysis & attention to detail. This position will be relied on for important projects requiring consistent performance and drive to results.
Own on-time accurate quality delivery of analysis and reports/visualization in tight alignment with specified customer ROI, analytical objectives, business rules & data requirements utilizing CallMiner best practices speech analytics methodologies.
Construct and evaluate patterns of language designed for automated analysis and topic identification utilizing CallMiner?s Eureka tool suite.
Provide thorough QA & peer review of colleagues? analysis work.
Provide project management on small to medium size projects.
Contribute to packaging & delivery of key findings briefings.
Collaborate & communicate effectively with internal/partner project managers & technical project leads, as well as customers? business sponsor executives, supervisors & IT staff.
Own rapid problem resolution & on-time milestone delivery ? identify & rapidly escalate to management any barriers impacting forward progress of project.
Contribute to customer business value knowledgebase & accurate support handoffs.
Flexibility and ability to adjust to changing priorities in a fast paced environment is a must.
Excellent communication skills and a positive attitude are required.
Education / Certification / Special Skills:
Business Analytics and/or Business Analysis background desired (1-3 years total professional experience)
Familiarity with Microsoft SQL Server & Reporting Services a plus
Ability to use Microsoft Project and familiarity with project management best practices.
Bachelors degree in Accounting, Mathematics, Economics, Computer Information Systems, or Computer Science.
Some travel may be required. Must have flexibility for multi-week onsite work at client sites for certain projects.
Multi-lingual in Spanish, Portuguese, French, German, Chinese a definite plus.
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Fort Myers, FL 33916