Business Process Coordinator - Implementation Support Nexant
THIS JOB HAS EXPIRED Nexant is a provider of intelligent grid software and clean energy solutions-pioneering, developing, and advancing electric power grid and alternative energy technologies and services. Our exclusive focus on energy, combined with our well-respected and experienced professionals, proven technology, and proprietary industry information, has earned us distinctive brand recognition and a reputation as a top energy solutions company.
Nexant is an independent company formed on January 1, 2000 by a core group of energy consulting and advanced energy technology units of Bechtel Group, Inc. Since that date, we have added expertise through the strategic acquisition of eight energy technology companies and organically hiring only the best in our field. Our seasoned professionals have completed over 2,900 assignments in more than 100 countries. We have headquarters in San Francisco and Foster City, CA, with 30+ corporate, representative, and project offices in the U.S., Europe, the Middle East, Asia, and Africa. We have been profitable since day one with significant growth rates.
Our detailed understanding of the physical behavior and constraints of the power system is embedded in our grid and market operations software. We offer an integrated line of software solutions that addresses all facets of energy markets, from centralized wholesale markets to independent energy retailers and aggregators. Growing trends such as dynamic pricing and demand side management are emphasized. Our domain dominance within the energy value chain and integrated expertise in the market with proprietary technologies makes us a clear leader in our space.
We also provide advisory services for developing and commercializing advanced clean energy technologies as well as supplying technical, operational, and strategic consulting to oil, gas, and chemical majors, energy resource companies, technology owners, governments, and investors. In addition, Nexant is a national leader in the innovative design, implementation, and evaluation of many of the largest commercial, industrial, and residential energy efficiency incentive and demand side management programs in the United States.
Our current investors include TeleSoft Partners, Oak Investment Partners, The Beacon Group, Intel Capital, Nth Power, Morgan Stanley Global Energy Group, Frog and Peach, and Symphony Technology Group, as well as Nexant management and staff. We recently secured another round of funding of $50 million that will help us achieve the rapid growth potential of our company.
Are you interested in having a real impact and helping to change the world? Then join us!
About the Job
We are seeking a Business Process Coordinator to ensure all processing and incentive fulfillment activities meet residency and quality expectations within Business Process department. The qualified candidate will be responsible for delivery of weekly batch documentation to internal/external clients, and for daily leadership of program-specific representatives.
Duties and Responsibilities
Responsible for daily administration of Business Process activities for 1-4 programs. Responsibilities include:
o Work with Operations Manager to ensure required production hours are achieved each day
o Oversee quality metrics for supported programs, including At-Risk Assessment and Quality Control scoring
o Monitor and coach on production effectiveness (per hour)
Participate in production and customer service activities for supported programs. This includes:
o 50% time spent in production and/or customer service environment (processing applications, taking telephone calls)
o Ensure proper coverage of queues during lunch and regularly scheduled breaks
Create and review batch documents for selected programs. This includes:
o Ensuring all applications in batch have received proper quality control
o Ensuring high incentive applications have received proper quality control
o Verification that alternate payees are appropriate and include required documentation
o Identification and verification of duplicates in a batch (and removal if duplicates are found)
o Verification that incentive amounts/rations are accurate for all measures included in each batch
o Creation of batch documents, including equipment summary, invoice, batch email
Provide program specific training for supported programs
o Includes review of policy/procedure training with each representative
o Provide changes to scripting/processing identified by Operations Manager and/or Delivery Manager
o Provide daily leadership and coaching on representative performance
o Engage in team building activities to help representatives understand, embrace, and achieve key performance indicators.
o Provide continuous improvement suggestions to Operations Manager
BS/BA Degree highly preferred
4+ Years in a Customer Service and/or data production environment
2+ Years? Experience in leadership role
Experience with performance management, and supervision of staff highly preferred
Experience with meeting production and quality expectations
Super leadership and interpersonal skills required
Strong verbal and written communication skills
Strong analytical skills, attention to detail and financial acumen.
Proficiency in Microsoft Excel, PowerPoint, and Word is required.
Strong ability to multi-task time sensitive deliverables.
Communication (written & verbal)
Work ?in the trenches?
Attention to detail
Key Performance Indicators
o Production throughput
o Client Satisfaction
o Employee Satisfaction
o Processing quality
o Batch quality
o Reduction in cost per application (minutes per app, budget, etc.)
o Overall survey results through internal scorecard
Salary and Benefits (U.S.)
Nexant offers competitive salaries based on candidate's qualifications. Nexant also offers three weeks paid vacation per year, eleven paid holidays per year, a 401(k) plan with employee matching funds and an overall comprehensive benefits package.
Nexant, Inc. is an equal opportunity employer and encourages workforce diversity. We welcome applications from all qualified candidates.
||Salt Lake City, UT |
THIS JOB HAS EXPIRED