Business Processing Coordinator I Nexant
Job Title:Business Processing Coordinator I
Location:Salt Lake City, UT
Business Unit:Utility Services
Nexant, founded on January 1, 2000, is an independent provider of intelligent grid software and clean energy solutions. The company has extensive experience and expertise in energy efficiency, demand side management, biomass, geothermal, solar, wind, hydrogen, natural gas, clean coal, and CO2 capture and sequestration. The company is headquartered in San Francisco, California and operates from 32 corporate, representative, and project offices located throughout the United States, Europe, the Middle East, Africa, and Asia.
Nexant offers a comprehensive suite of best-in-class energy enterprise software that transforms business processes and enables implementation of smart grid, clean energy, and demand management initiatives. Its solutions help utilities, power producers, and retailers improve operational and financial efficiency, reduce risk, and enhance customer engagement across the energy value chain. The company also provides strategic, operational, and technical advisory services to utilities, grid operators, energy resource companies, and petrochemical majors.
Over the last decade, it has been developing and commercializing technology solutions?such as Nexant iEnergy?, Nexant Grid360?, Nexant iHedge, and Nexant RevenueManager?that enable utilities, power producers, and retailers to improve operational and financial efficiency, reduce risk, and enhance customer engagement across the energy value chain.
Nexant?s industry professionals have completed more than 3,200 client assignments in over 100 countries, and its software is used in over 120 utility control centers worldwide.
Are you interested in having a real impact and helping to change the world? Then join us!
About the Job
The following is a representative description of the position?s role and responsibilities. Reflecting the flexible nature of our work, Nexant will adjust this description as necessary to meet operating and strategic needs of its business.
We are currently seeking a Team Lead to support the Energy Efficiency - Implementation Support team in our Salt Lake City, UT office. The successful candidate will have 1-3 years of supervisory experience and will be focused on the development and follow through of business processes with a team of professionals in the Business Process group and ensuring their understanding of the processes.
Duties and Responsibilities
Responsible for daily administration of Business Process activities for 1-4 programs. Responsibilities include:
o Working with Operations Manager to ensure required production hours are achieved each day
o Oversee quality metrics for supported programs, including At-Risk Assessment and Quality Control scoring
o Monitor and coach on production effectiveness (per hour)
Participate in production and customer service activities for supported programs. This includes:
o 50% time spent in production and/or customer service environment (processing applications, taking telephone calls)
o Ensure proper coverage of queues during lunch and regularly scheduled breaks
Create and review batch documents for selected programs. This includes:
o Ensuring all applications in batch have received proper quality control
o Ensuring high incentive applications have received proper quality control
o Verification that alternate payees are appropriate and include required documentation
o Identification and verification of duplicates in a batch (and removal if duplicates are found)
o Verification that incentive amounts/rations are accurate for all measures included in each batch
o Creation of batch documents, including equipment summary, invoice, batch email
Provide program specific training for supported programs
o Includes review of policy/procedure training with each representative
o Provide changes to scripting/processing identified by Operations Manager and/or Delivery Manager
o Provide daily leadership and coaching on representative performance
o Engage in team building activities to help representatives understand, embrace, and achieve key performance indicators.
o Provide continuous improvement suggestions to Operations Manager
1-3 years of supervisory experience
Bachelor?s degree or equivalent preferred
Coaching and leadership skills
Excellent written and verbal communication and interpersonal skills with all level of customers and company employees
Ability to work ?in the trenches?
Excellent Customer service and team building skills
Must be organized, pay attention to details and have the ability to multitask
Must be willing to submit and pass a background check
Salary and Benefits (U.S.)
Nexant offers competitive salaries based on candidate's qualifications. Nexant also offers three weeks paid vacation per year, eleven paid holidays per year, a 401(k) plan with employee matching funds and an overall comprehensive benefits package.
Nexant, Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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