Business Support Specialist SRSWOWcast Technologies
THIS JOB HAS EXPIRED Job FunctionLegal
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DTS, Inc. (Nasdaq: DTSI) is dedicated to making digital entertainment exciting, engaging and effortless by providing state-of-the-art audio technology to hundreds of millions of DTS-licensed consumer electronics products worldwide. From a renowned legacy as a pioneer in multi-channel audio, DTS became a mandatory audio format in the Blu-ray Disc? standard and is now increasingly deployed in enabling digital delivery of movies and other forms of digital entertainment on a growing array of network-connected consumer devices. DTS technology is in home theaters, car audio systems, PCs, game consoles, DVD players, televisions, digital media players, set-top boxes, smart phones, surround music software and every device capable of playing Blu-ray? discs. Founded in 1993, DTS' corporate headquarters are located in Calabasas, California, with its licensing operations headquartered in Limerick, Ireland. DTS also has offices in Northern California, Washington, China, France, Hong Kong, Japan, Singapore, South Korea, Taiwan and the United Kingdom. For further information, please visit www.dts.com. DTS is a registered U.S. trademark of DTS, Inc. All other trademarks are the properties of their respective owners. 2011 DTS, Inc. All rights reserved.
The company's headquarters is based in Calabasas, California with 14 offices globally including mainland China, Hong Kong, Ireland, Japan, South Korea and Taiwan.
DTS is looking for an analytical, motivated and self-starter to join their Business Support team and to play a key part in working closely with the Company's customers servicing their of business requests related to the licensing of the company's Intellectual Property. This is an excellent opportunity to work in an dynamic customer centric, open and friendly environment in a growing multinational business and with a global customer base.
Essential Functions and Responsibilities
The successful candidate will work in a global cross functional environment engaging with business development, business & legal affairs, finance, compliance & audit and engineering personnel to ensure the efficient execution of business & customer requests while adhering to pre defined service levels. Daily communication with DTS' customers in servicing their licensing related needs, will be a core responsibility and consequently the ability to analyze and interpret license agreements will be required of the successful candidate in addition to excellent verbal and written communication skills. Business Support will provide the central point of contact for all business service requests but may also be required to assist with the execution of requests for other regions as part of a globally distributed team with a "follow-the-sun" operational model.
To be successful in this role the ideal candidate will also need to be strongly detail orientated and will be required to provide regular status updates and reports to relevant stakeholders.
The Business Support role will form part of a globally distributed team responsible for the day to day functions associated with the administration and facilitation of all DTS business & legal affairs requests working under the supervision of the Company's Business Support Manager.
Required Education and Experience
?3+ years of work experience in a similar role
?Experience working in a multi-national company
?Experience working in a customer service/support role
?Understanding and a like for technology
?Knowledge/Experience of the Consumer Electronics markets a plus
?Knowledge/Experience of legal contracts and IP licensing a distinct advantage
?Must possess excellent computer skills along with in-depth knowledge of Microsoft Office Suite (Word, PowerPoint, Excel, Outlook)
?Experience using support/ticketing tools (e.g. SalesForce, Footprints)
?Fluent in an Asian language(Korean, Japanese, Chinese) is an advantage
Other Key Skills & Abilities:
?Excellent verbal and written communication skills
?Strong interpersonal and team skills; works well with others
?Demonstrated ability to multi-task
?Self-starter, able to adapt and prioritize when faced with multiple deadlines
?Able to respond to management and customer requests in a timely, professional and efficient manner
?Able to understand IP licenses in order to facilitate customer service requests
?Comfortable with technology
?Strongly detail orientated and personally motivated - flexible and accepting of changing roles and projects
?Naturally organized, detailed and analytical in approach
?Ability to perform some everyday office tasks, including but not limited to copying, faxing, composing emails, etc
?Must be fluent in spoken and written English
||Calabasas, CA |
THIS JOB HAS EXPIRED