Business Systems Analyst- CRM Responsys
THIS JOB HAS EXPIRED Overview:
Responsys was built with the mission to change the way that the world does marketing in the digital age. We?re a cloud software company that?s helping companies take advantage of technologies like email, mobile, social, display, and the web to drive up revenues and build lasting relationships with consumers.
After a successful IPO in 2011, we?ve got our eye on becoming the first billion-dollar cloud marketing company. Our customers think we?re changing the game. The analysts agree. And our employees love the journey we?re on. We need rock stars who want to make the dream a reality.
The Business Systems Analyst will work with multiple departments to understand complex business processes and strategies, and configure applications and systems into efficient application solutions. This position will require a self-reliant individual to use experience and judgment to plan and accomplish goals and perform a variety of complex and technical tasks. A wide degree of creativity and latitude is expected.
Review, analyze, evaluate, and document business systems and user requirements
Configure applications to meet business requirements and formulate systems to parallel overall business strategies
Construct summary and detailed views in Salesforce.com (SFDC) on all campaign, lead, prospect, opportunity, pipeline, account and revenue activities
Assist with integration of third-party vendors
Provide guidance for workflow template development and data filtering criteria
Ensure consistency of usage conventions, compliance with best practices, and integrity of data. Provide oversight on mass data uploads.
Provide training and administrative support for users; administer accounts, permissions, and configurations; and keep current on enhancements/documentation for Enterprise Business Applications (CRM, ERP, SFA , PSA, etc.)
Minimum of 3 years of related experience
Advanced relational database knowledge and client-server concepts
Must have experience coding in Salesforce (VisualForce & Apex)
Development experience with T-SQL scripts and performance tuning. Comprehension of normalization, stored procedures and triggers.
Understanding of Business Analytics and the metrics that drive management decisions, and the ability to build reports and queries to support such metrics.
Understand basic concepts and best practices of Sales Force Automation and the statistics and metrics that drive and support the sales process
Salesforce.com experience is preferred, but other CRM/SFA system experience will be considered
Microsoft SharePoint or other portal development experience is preferred
Develop Business Intelligence reports to support KPIs, performance and profitability
Bachelor?s Degree in Business Administration or Computer Information Systems field is required.
Master?s Degree is preferred.
||900 Cherry Avenue |
San Bruno, CA 94066
THIS JOB HAS EXPIRED