Business Systems Analyst - CRM Software HotChalk
THIS JOB HAS EXPIRED We?re looking for a Business Systems Analyst with extensive experience working with CRM (customer relationship management) systems and, more importantly, CRM data. The right candidate will also have experience with data models, databases, data warehouses, data mapping, and QA/testing.
Your primary responsibility will be to function as the liaison between the CRM Data Hub and the Development Teams. You will be required to produce design documents that guide the development teams in how they must construct the functionality for their applications (what data to pull and where to pull it from). In order to successfully create these documents, you need to be able to understand the architecture of the data sources as well as the actual CRM data being accessed, in addition to a general understanding of application development.
In addition, you will be responsible for QA/testing including but not limited to: integration testing, user acceptance testing, software assurance, and reliability testing using testing tools in an Open Sourced environment. Develop artifacts used in testing /evaluation of information systems and tool sets used to validate full functionality of the system as well as interoperability with databases and both horizontal and vertical integration with other interfaced systems in accordance with ISO or industry standard best practices.
HotChalk helps people with education goals achieve them. HotChalk also brings value to established universities by connecting prospective students with online degree programs that meet their educational needs. At HotChalk, our team is busy improving the lives of students and teachers around the world. We seek out the most talented and enthusiastic individuals and then encourage growth and promotion through goal setting and execution. Our team members recognize that by helping students & teachers we help the community at large ? one classroom at a time. If you are passionate about helping a global community of teachers, students and parents we would like to hear from you.
Work with relevant business functions to identify, gather, analyze, and document detailed specifications for use by the software and web developers
Work with the development team, coordinate deliverables, maintain engineering roadmap, and schedule for production releases
Ensure the functional requirements of the business are being met in the releases
Validate and test solutions: prepare and run scripts, prepare validation documents
Own governance of SRM/CRM configuration and coordinate resources
Provide training and coaching to local personnel
Developing testing programs that address areas such as database impacts, software scenarios, regression testing, negative testing, bug retests and usability
Reviewing and evaluating validation assessments for application systems / projects
Reviewing and revising Validation Policy and SOP's as directed
Documenting file validation within Quality Assurance Library guidelines
Support the Quality Assurance team with use cases, and publish internal product release announcement
Plan design and implement test cases for all business and technology solutions and applications
Documenting, track and report on all test results
Work directly with developers and Business Analysts on test cases and testing implementation
Ensure that all software releases are thoroughly tested against functional requirements
5 ? 7 years of experience with business analysis and systems analysis.
2+ years of experience with functional testing, integration testing, load testing and full end to end system testing
Outstanding verbal and written communication skills
Experience working with CRM systems and CRM data
Understanding of database architecture (data warehouse, data models, etc)
Experience with data mapping
Proven track record of successfully manage project deliveries
Understanding of application development and experience liaising with development teams
Proven track record of creating detailed test scenarios from functional requirements, business use models and user stories
Some experience with queries to verify backend functionality
||Phoenix, AZ |
THIS JOB HAS EXPIRED