BusinessAnalyst - Professional Services Silverlink Communications
THIS JOB HAS EXPIRED Silverlink Communications, located in Burlington, MA, is looking for Business Analyststo
manage client programs, utilize our proprietary software to help make modifications to
communication programs, perform data transformations, perform QA duties, collect client
requirements, develop, build and deliver reports and analysis, and complement other
professional services duties.
Silverlink Communications is a fast-growing provider of integrated communications solutions
that significantly increase revenue, reduce costs, improve clinical outcomes and increase
client/member satisfaction for healthcare enterprises. The company?s unique technology and
services enable clients to design, deploy and manage communications programs through
different media to large populations. Silverlink?s clients include nine out of ten of the largest
health plans in the US, pharmacy benefit managers (PBMs), and other healthcare clients.
As key members of the Professional Services team, Business Analysts are
responsible for partnering with our Service Managers in managing client programs
and collaborating with Service, Creative and Technical staff and improving programs
overtime. Analysts help ensure that client relationship and technical issues are
addressed professionally, timely and effectively.
o Assistin managing communication programs
o Provide implementation and quality control services for clients.
o Become power users of Silverlink?s software tools
o Transform and load client data
o Generate client reports
o Provide project management and program updates.
o Work with team to serve clients
o Analyze customer results and make recommendations on how to improve
o Manage customer data processes
o Support efforts to create communication copy for patients/members
o BA or BS in Business, Economics or Math fields
o 1- 5 years work experience, preferably in a client service setting
o Comfort level with business systems or technology
o Excel, Visio, Word and Powerpoint
o Detail orientedo Strong team skills
o Ability to handle multiple projects and escalate as appropriate
||One Burlington Business Center |
67 South Bedford Road; Suite 300E
Burlington, MA 01803
THIS JOB HAS EXPIRED