CALL CENTER MANAGER Ideal Image Development
THIS JOB HAS EXPIRED COMPANY DESCRIPTION
Ideal Image is the only nationwide company dedicated exclusively to laser hair removal. As such we are the laser hair removal experts and have performed over 3 million laser hair removal treatments. With over 95 laser center locations nationally, our success is attributed to a shared passion for "Changing people's lives forever!" Laser hair removal is making a difference in the lives of our guests every day, and that's all we do! We do not sell or perform any other services.
Direct the operation of Lead Resource Center. Exercise leadership and manage organizational systems to ensure monthly sales goals and performance objectives are achieved. Ensure all procedures, practices, Guest interactions, and environmental factors unequivocally promote and achieve a favorable Guest experience.
Bachelor?s Degree from an accredited institution or successful sales management experience may be substituted for academic credential.
? 5 years of consultative sales experience.
? A minimum of 3 years of sales management experience.
Technical or Administrative Knowledge:
? Ability to multi-task, use personal judgment and utilize strong decision making, analytical and follow-up skills
? Proficient with personal computers and contemporary software applications (MS Office suite, Internet Explorer, word processing, etc.)
? Compelling interpersonal communications skills, influence skills, and rapport-building abilities
? Strong guest service orientation to include excellent interpersonal skills and the ability to articulate verbal and written communication.
? Rapid learner with ability to grasp concepts and protocols associated with various computer systems
Special Skills and Abilities:
? Must maintain a high attention to detail.
? Responsibilities will require some evening and weekend availability in response to the needs of the department.
Essential Functions include but are not limited to the following:
? Model Ideal Image core competencies and core values.
? Implement, enforce, and comply with all Ideal Image policies and procedures.
? Establish individual and collective performance objectives, sales and development goals.
? Evaluate and coach Lead Resource Associate telephone inquiries and consultations.
? Ensure every Associate models the Ideal Way to provide every Guest with an exceptional experience.
? Perform and manage all aspects of staffing and employment.
? Ensure Associates follow the Ideal Engagement Sales Model.
? Train, coach, and counsel Associates.
? Collaborate with Ideal Image Development Corporation, Inc. to grow the business.
? Ensure the Lead Resource Center meets Ideal operations standards and protocols.
? Maintain image branding standards.
All your information will be kept confidential according to EEO guidelines.
||4830 West Kennedy Boulevard |
Tampa, FL 33609
THIS JOB HAS EXPIRED