Call Center Representatives BabyAge

Status: Full Time Employee Relevant Work Experience: Experience Helpful
Career Level: Entry Level Education Level: High School/Some College
Required Travel: N/A Current Openings: 0
Essential Responsibilities

Actively participate in answering and fielding incoming calls including order placement, general information, and product specific inquiries.
Duties in Detail

- Take inbound calls from customers, prioritize, and problem solve while remaining professional under pressure.
- Check computer for product availability.
- Field, track, and close quality controls complaints, service issues, and vendor relations.
- Conduct sales via telephone and Internet and enter customer information into systems.
- Up-sell when possible.
- Contact customers or external clients to provide follow up as needed.
- Effectively communicate and listen to customers.
- Generate all related paperwork and necessary information required.

Requirements

- Must have a high school diploma or equivalent.
- Associate's degree in Specialized Business or comparable customer service experience preferred.
- Dependable and self motivated.
- Attention to detail.
- Excellent communication and organizational skills.
- Basic computer knowledge.
- Good follow up and follow through skills.
- Ability to work in a fast paced environment.
- Accepts coaching and direction.

Characteristics that successful within the BabyAge.com organization

- Analytically driven
- Creative approach to problem solving
- Awareness of trends
- Ability to think and react in a high-energy, fast-paced environment
- Proactive attitude
- Desire to handle significant responsibility from the onset
- Team-oriented
- Entrepreneurial spirit.

Location:	Wilkes-Barre, PA United States