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Call Center Team Lead HealthHelp, Inc.
THIS JOB HAS EXPIRED
Position Summary:Team Leads are responsible for overseeing of the collection of demographic information, verification of member eligibility, processing of referral requests by members of their team, and to assist the Call Center Supervisor to ensure the quality of service as defined in the Assessment Policies & Procedures are met.
Minimum Experience:
Technical and functional expertise
Understanding the business products and services
Cross-trained in all payers
Computer experience required
Minimum 1 ? 2 years experience dealing with customers, providers, patients via the phone while working in a call center environment
Strong interpersonal and communication skills
Leadership and personal effectiveness
Qualifications/Skills:
Excellent interpersonal, written and presentation skills, including the ability to handle interactions with facility personnel, providers, members and various internal departments in a professional manner
Ability to work in a fast paced and structured environment
Computer literate ability to work on PC for extended hours MS Word/Excel applications
Possess extensive knowledge of medical terminology and anatomy- CPT-ICD-9 codes
Demonstrates leadership and motivational skills
Possess effective analytical/problem solving skills
Completion of high school and/or higher level of education
Subject matter expert on all contracts maintained by the Assessment Unit
Job Responsibilities/Performance Competencies:
Gathering and entry of detailed information from external customers, including ordering physician offices, facilities and members affiliated with various contracted insurance companies
Ability to work flexible schedules including shift hours between 6:00 am and 7:00 pm
Capable of collaborating with client personnel to resolve customers concerns
Ability to help manage agents productivity to achieve service levels
Assist with handling escalated issues and taking customer calls when the need arises
Able to manage queue work and assist Supervisor as needed
Other related duties as assigned
Environment and Physical Demands:
Business office environment
Ability to prioritize in a multi-task environment
Ability to use telephone for up to 8 hours unassisted while sitting
Ability to enter data for up to 8 hours using a PC unassisted
Ability to stand and walk around for up to 8 hours unassisted
| Location: | Houston, TX United States |
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THIS JOB HAS EXPIRED
HealthHelp, Inc.
Investors: Essex Woodlands Health Ventures, Walden InternationalAll Jobs: at HealthHelp, Inc.
| Web Site: | www.healthhelp.com |
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| Headquarters: | 00000 United States |
| Industry: | Healthcare Services |
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