Call Center Technician - Customer Service NewEgg
THIS JOB HAS EXPIRED Overview:
Founded in 2001, Newegg Inc. (?Newegg? or the ?Company?) is the premier e-commerce retailer of information technology products, peripherals and consumer electronics to the do-it-yourself and online gaming markets. With its phenomenal growth rate (from $0 in 2001 to 2010 revenues of $2.5 billion), an unbroken track record of profitability and consistently top rankings in customer service, it has a strong basis for that claim. The Company, which is privately held, has over 2,400 employees worldwide and more than 14 million registered customers. This is an extremely exciting period in the life of the company, as it prepares for the next stage of growth by strengthening the executive leadership team.
The primary function of the Customer Service Technician is to provide first line service and MAC support for Contact Center specific technology including Avaya PBX and ACD, VoIP, IVR, CTI, Virtual Hold, WFM, Multimedia Contacts (Chat, email), QA Recording, Softphone, Telco, Cable, Computer/Hardware, Network, Headsets and any other technology such as; homegrown applications, etc. for 100+ Contact Center Agents, support staff and Management.
Customer Service Technician will report to Management in the Contact Center.
Respond to first line service and MAC issues/requests.
Maintain inventory and facilitate all Contact Center equipment.
Work with Corporate IT for resolving advanced Contact Center technology, software, hardware and network cases.
Work with Corporate MIS with resolving advanced system issues.
Work with technology vendors and carriers to resolve issues.
Create and maintain technology information in Excel, Word, Power Point, etc.
Document status of service and MAC in a reporting/tracking application.
At least 3 years technical support experience in a Contact Center.
College Degree or equivalent experience.
Certifications in Contact Center technology are preferred.
Experience with Avaya is preferred.
A+ Certified is a plus.
Must be self-directed and effective working independently, yet equally comfortable contributing in a team environment.
Ability to solve problems quickly and efficiently.
Flexible working hours ? including weekends when necessary.
Ability to multi-task and prioritize.
Basic project management skills.
Can follow policy and procedures.
||9997 East Rose Hills Road |
Whittier, CA 90601
THIS JOB HAS EXPIRED