Call Coordinator Responsys
THIS JOB HAS EXPIRED Overview:
Responsys was built with the mission to change the way that the world does marketing in the digital age. We?re a cloud software company that?s helping companies take advantage of technologies like email, mobile, social, display, and the web to drive up revenues and build lasting relationships with consumers.
After a successful IPO in 2011, we?ve got our eye on becoming the first billion-dollar cloud marketing company. Our customers think we?re changing the game. The analysts agree. And our employees love the journey we?re on. We need rock stars who want to make the dream a reality.
Responsys is the leader in Interactive Online Marketing and recognized by Forrester as the market leader 6 years running. Responsys Interact Suite provides customers with a powerful, comprehensive set of integrated applications to design, define, execute, manage and refine Cross-Channel Lifecycle Marketing? campaigns across all key digital interactive channels including email, mobile, social and the web.
The Customer Support Coordinator provides a supporting role for the Customer Support department in a fast-paced 24x7 SaaS environment.
The candidate must be able to work directly with customers in high-pressure situations; have strong organizational, time management, and communication skills; thrive in a team environment; and possess the willingness to do whatever it takes to achieve the highest level of customer satisfaction.
The job responsibilities include, but are not limited to, processing customer request that come in through email and telephone.
Provide level 1 support to customers.
2 ? 3 years customer service experience
Bachelors Degree preferably in Information Technology
Excellent verbal and written communication skills
Outstanding interpersonal and telephone skills
Ability to function and thrive in a team environment
Energetic, with a strong desire to succeed.
||900 Cherry Avenue |
San Bruno, CA 94066
THIS JOB HAS EXPIRED