Chargeback Agent Etsy
THIS JOB HAS EXPIRED Trust & Safety Chargeback Agents will analyze incoming chargebacks to ensure the safety and integrity of Etsy's marketplace. Etsy is seeking Chargeback Agents to join our Trust and Safety team. Etsy?s Trust and Safety Team is a multi-disciplinary team charged with ensuring the quality and integrity of the site, mediating disputes, and represent chargebacks. We are looking for Chargeback Agents to enhance Etsy?s chargeback group within the Trust and Safety team. These full-time positions are based in Brooklyn, NY.
About the Team
Trust and Safety protects the quality of Etsy?s expanding marketplace by communicating and enforcing site policies to ensure that shop owners follow Etsy's criteria for what can be sold on our site. We maintain a safe buying and selling environment by effectively enforcing buyer and seller protection policies, reviewing transaction disputes and providing exceptional support after difficult customer experiences. Agents are passionate about preventing violations of policy, improving user experience, and work well in a fast-paced, cross-functional, and team oriented environment while demonstrating the ability to get things done in ambiguous situations.
About the Job
Chargeback Agents are responsible for safeguarding Etsy and its community from financial harm. On a daily basis, Agents will be responsible for analyzing incoming chargebacks, using chargeback data to ensure the overall safety of the marketplace, and represent chargebacks on an escalated timeframe. Because of the sensitive nature of this position, candidates must pass a background check prior to appointment.
Investigate, analyze, and represent incoming chargebacks; predict which representments are likely to have a successful outcome
Conduct investigations and collect information from a wide variety of sources including open sources, databases, and banks
Participate in criminal investigations as needed
Identify trends and make recommendations for changes to rules and systems
You?re an exceptionally great problem solver and investigator. You demonstrate clear and professional communication. You have a positive, roll-up-your-sleeves-and-help attitude and an even temper. You work well in a team environment and enjoy collaborating with others.
You will be successful in this role if you:
Have experience handling chargebacks, or analyzing merchant credit risk?experience with multiple areas preferred
Are familiar with a marketplace business
Have excellent verbal and written communication skills
Have the ability to maintain professional relationships with internal departments and outside agencies
Have well-developed analytical and critical thinking skills
Have demonstrated judgment in ambiguous situations
Have demonstrated experience communicating directly with customers
Can submit to and pass a background check
Have a Bachelor?s degree (strongly preferred)
If you're interested in joining the team, please send us your resume. You won?t be surprised to hear, though, that we won?t consider it without a cover letter. Let us know how you fit the bill for each of our requirements above. Etsy is a place that values individuality and variety, so use your judgment and write to us in your own voice. If you practice a craft, curate a blog, or have an interesting side project, we?d love to hear about it.
||325 Gold Street |
Brooklyn, NY 11201
THIS JOB HAS EXPIRED