Circuit Provisioner MegaPath Networks
THIS JOB HAS EXPIRED Description
MegaPath is the largest privately held, facilities-based Managed Services LEC in the US. We provide next-generation Hosted Voice, Cloud, Private Networking and Managed Security Service solutions to businesses nationwide. With growth in mind, we are hiring exceptional people.
MegaPath is seeking a detailed oriented, highly motivated individual that has experience in a processing and/or data intensive position. Individuals with provisioning experience in the telecommunications industry would be ideal. The provisioner will be responsible for ordering broadband circuits and coordinating installation turn-up activities in a timely manner.
Your responsibilities will include but are not limited to:
Process all New, Move, and Change orders for technologies such as ADSL, xDSL, Cable, Satellite, T1, etc from various Carriers using multiple systems.
Accurate preparation of all facility and customer related orders using LSR & ASR forms or any other forms as required by LECs, CLEECS, IXC?x, etc.
Provide timely updates to customers.
Document clear and concise notes related to order activities in the internal databases to ensure that the customers can view the most current status of an order via the Portal.
Expedite and escalate orders/issues when necessary to insure timely delivery of services.
Work closely with Project Managers and/or sales on large scale Enterprise deployments to meet customer?s unique requirements.
Utilize Incumbent Local Exchange Carrier?s online portals to process orders and obtain accurate and timely service order completion notices.
Answer inbound customer calls for queries regarding order status activities.
Assist peers with ordering issues & training when needed.
Participate in project and other duties as required by management.
Proficient with MS Office (Excel. Word, 10Key)
Strong organizational skills.
Excellent oral and written communications skills.
Strong Analytical and problem solving skills.
Ability to multi-task in a high paced environment.
Available to work overtime as needed.
1-2 years work experience in Telecommunications industry
Circuit ordering from a telephone service provider or order entry experience
Ability to work under pressure with an even temperament.
Excellent work ethic and commitment to customer satisfaction.
Must need to pass Ethernet comprehensive testing
MegaPath offers a full suite of benefits, including full medical, dental, and vision coverage; a 401(K) plan with a company matching contribution; a transportation benefit; and many other excellent perks. We're looking for talented and highly skilled individuals to join our dynamic and fast-paced culture and contribute to MegaPath?s continued success.
If you want to make a difference with your performance and seek a new challenge, we encourage you to apply with MegaPath.
||Austin, TX |
THIS JOB HAS EXPIRED