Cisco Voice Specialist LightEdge Solutions
THIS JOB HAS EXPIRED Position Summary
Lead the Cisco Unified Communications strategy, engineering, and solution delivery in new client environments. This individual will report to the manager of the communications professional services department. The candidate will define architecture, standards, and implementation methodologies for the successful configuration of a new voice platform for new client engagements. They are responsible for the engineering of new solutions, configuration of the infrastructure and an escalation expert for new Cisco Unified Communication engagements. Prior sales experience not required, but strong communication and public speaking skills a plus.
Specific Tasks & Roles
Working with multiple lines of business, third party contractors, and support staff to design and implement complex technical solutions based on standards and processes that meet the strategic needs of the business
Analyzing, validating and incorporating business requirements with a transformation plan and the corresponding execution
Leads the effort to support, document and resolve issues that arise during implementation (may include reviewing designs, recommending improvements and implementing alternate solutions to the architecture)
Interfacing with clients and be comfortable building a presentation strategy for client executives (includes presentation skills both personally and technically)
Responsible for building a solution strategy that solves the customers' needs and can be communicated to key stake holders. This requires a multi-faceted individual that is cable of coordinating activities of the project team, assisting in the monitoring of project schedules, cost analysis, and direct implementation and configuration of the core infrastructure
Requires a holistic view of the project goals and practical experience deploying a large corporate voice infrastructure
Executing projects with the following technologies: Cisco Unified Communications, Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified Presence Server, Cisco Mobile, Cisco Unified Border Element, Cisco Unified Computing, Virtualization (UC on UCS) including VMware, Telecom Service Providers & SIP Trunking
Required Experience and qualifications
8-12 years of experience in multiple IT areas and 3-5 years of relevant Cisco Voice senior level experience. Requires advanced to expert level knowledge and understanding of architecture, applications, infrastructure, systems design and integrations.
Voice Network/Telecom Experience - 5 years; VoIP Troubleshooting, Voice capacity planning and Voice Network Design.
Advanced Network Engineering Experience (Routing & Switching)
Cisco PBX - 3 years Call Manager / Unified Communications Manager
Cisco Voicemail - 3 years Unity / Unity Connection
Call center support - 2 years (Call routing, IVR, Automated Attendant, reporting, CVP script maintenance).
Experience troubleshooting telecommunications equipment and technologies including TDM, T1, ISDN, etc.
Outstanding interpersonal, analytical, and communication skills (written and verbal)
Demonstrates the ability to take significant responsibility and shows skill in the management of change and can handle contacts of all types and at all levels
Ability to Plan, Prioritize, and complete multiple assignments on time and at times with minimal management oversight.
Demonstrates a rational and organized approach to the tasks undertaken and an awareness of the need to achieve quality.
Has comprehensive understanding of project and program management techniques and can communicate well with key stakeholders
Good Written and Presentation Skill with the ability to effectively communicate across multiple levels of the organization.
Comprehensive approach to documentation and procedural development
Valid passport for international travel
Extremely proficient in Microsoft Office product suite, including Microsoft Excel & Microsoft Visio
Bachelor's Degree from accredited university in Computer Science, Information Systems, or other related field
Certified on Cisco VoIP technology is required. (CCNP, CCDP, CCVP, CCIE-Voice desired)
Some travel to clients to maintain positive work relationship may be required (
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Des Moines, IA 50309
THIS JOB HAS EXPIRED