CLAIMS SUPPORT/ELECTRONICS TECHNICIAN Belkin Corporation
THIS JOB HAS EXPIRED What you?ll do
As a Claim Support/Electronics Technician, you will process and support Belkin product claims. Perform product testing with use of various test equipment and document test results. Where necessary, open and analyze product returned by customer. Will possess the skill to negotiate product value and device repairs/replacement cost. Solely responsible for ensuring all claims are settled in a timely customer service oriented fashion. A must have is the value of working within a multi-functional team for conflict resolution and settlement.
How you?ll do it
Responsible for corresponding verbally or in writing with customers filing a claim.
Coordinate customer returns & replace defective Belkin products involved in a claim.
Document support activities. Keep a complete log of customer claims, product test results, product repair or replacement costs, written correspondence and conversations with the customers.
Open & analyze returned defective Belkin products, perform electrical tests, and document detailed test results.
Perform soldering/de-soldering components on PCBAs, where necessary, to test and validate component failures.
Responsible for test equipment maintenance, calibration records, lab maintenance and supplies.
Perform proactive data analysis on third party failure analysis/incident report to support claims initiatives
Research replacement product costs & negotiate settlement of customer claims.
Respond to claims received via the World Wide Web.
What you?ll need
One to three years of experience in technical support, QA or returns/claims department.
Associate degree in EE or related field.
General knowledge of computer hardware, audio/video, telephone and electronic concepts.
Knowledge and experience in using test & measuring equipment, like DMM, Oscilloscope, AC/DC power supplies, and AC/DC loads. Working experience on Spectrum analyzer would be a plus.
Professional phone manner and excellent verbal and written communication skills.
Must possess strong interpersonal, communication and negotiation skills.
Working experience in data entry and database management.
Working knowledge of MS Office Professional and Windows 2000.
What you?ve done
Maintain a safe and clean work environment.
Understand and follow company rules and regulations.
Fulfill responsibilities under OHSAS 18001, understand and fully support OHSAS 18001 system.
Perform all other duties as assigned or required.
Be able to work with multi-functional team performing first article sample analysis on product.
What you?re getting into
We?ve got big collaborative spaces for your big ideas, so bring an open mind and leave your suit in the closet. We all are committed to creating unique and rewarding consumer experiences. Everyone is interested in succeeding ? for the team, for themselves and for the business. Cross-functionally and across the company, everyone has common goals and aspires to be their best.
You will learn something new or at least look at things differently every day. There are so many smart and creative people around that you?ll be motivated to pursue the ideal.
Team spirit is infectious. Belkin is an extremely open workplace, where communication is essential. Not every idea will be accepted, but you?ll be asked for your point of view. Innovation thrives on multiple and varied levels. At Belkin we challenge conventional wisdom and refuse to accept that something cannot be done.
||Los Angeles, CA |
THIS JOB HAS EXPIRED