Client Account Manager RealMed
THIS JOB HAS EXPIRED Description: The Client Account Manager (CAM) will manage the business relationships for an assigned portfolio of clients using the Revenue Cycle Management (RCM) product with the goal of serving as an advisor and consultant. The CAM is responsible for helping the client fully leverage the RCM products and services to achieve administrative efficiency and cost savings related to Healthcare billing administration. The CAM is responsible for serving as the primary point of contact to facilitate the resolution of client issues, deploy and train on new products and services, and provide best practice consultative services to ensure the most efficient usage of RCM products and services. The CAM will maintain an excellent working relationship with clients and internal staff and perform duties in the areas of project management, planning, analysis, problem solving, training and relationship building.
Key Responsibilities Include:
Develop an in-depth understanding of client business practices and clearly define how to best support their business
Act as an advocate for the client by communicating their business needs and priorities to decision makers and service provider organization.
Communicates the client's goals and represent the client's interests to the team.
Apply analytical skills to provide meaningful data to clients and make recommendations that support their revenue cycle management business objectives through better utilization of the available products and services.
Collaborate with the customer service team to ensure open issues are addressed and resolved in a timely manner.
Conduct regular reviews to monitor and report account status. Provides regular two-way communication between the client and team, to provide strong team representation and set proper client expectations. Responsible for all client communications including communicating conflict resolutions and compliance on client deliverables.
Ensure that client issues are resolved in a timely manner.
Conducting business/operational meetings with key members of assigned client organizations, follow-up on activities post-meeting.
Assess error rates, volume trends and workflows to recommend solutions for continuous process improvement and increased efficiency within the client?s billing environment.
Acting as the project manager in the implementation of the RCM solutions and services in large physician groups.
Work with internal team to effectively manage all client projects for timely delivery.
Consulting with clients to assess technical and operational needs and recommend solutions to ensure rapid implementation of the RCM solution.
Coordinating with internal teams to schedule on-site assessments, installations and training with clients
Conduct on-going training with client staff to ensure proper utilization of the RCM product
Promoting positive relationships with assigned client?s customers focused on maintaining high overall customer satisfaction and maximum utilization of the product.
Pursue opportunities for account growth and new business, involving Sales or other support.
Reports to the Managing Director, providing regular input on all account activity, including status and call reports on a weekly basis.
Key Job Requirements:
Must be a self-starter and be able to work independently, ability to learn new technology or processes quickly is a plus
Must be able communicate effectively both written and verbal to groups of people and/or individuals at all levels of an organization.
Need strong ability to prioritize work effectively; ability to multi-task and meet deadlines
Must be proficient in Revenue Cycle and/or Clinical/Patient Care Operations with a successful track record
Proven Account Management skills required in order to create, maintain and enhance customer relationships
Must be extremely detail oriented
Must be motivated, goal oriented, persistent and a skilled negotiator
Must possess a high level of initiative and work well in a team environment
Must work well under pressure
WORK EXPERIENCE & SKILLS (Required)
Candidates will have a minimum of 2 years revenue cycle management experience in physician business office operations in a multi-physician practice with working knowledge of practice management software applications or equivalent technical experiences with software implementations and/or account management in Health Care.
Ability to manage computer hardware/software installations and/or upgrades is helpful.
Candidates should have experience working with one or more practice management software systems.
Approximation 40-50% travel required.
EDUCATION AND CERTIFICATION
A BS/BA degree is required or equivalent work experience.
THIS JOB HAS EXPIRED