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Client Account Manager - Non-Sales DriveCam
THIS JOB HAS EXPIRED
Job Code: 12-027Summary:
The is a not an internal or external sales position. Serving as a direct point of contact for DriveCam clients, the dedicated Client Account Manager, based in Houston, TX to a major enterprise client is responsible for managing assigned DriveCam Clients. Primary interface with dedicated enterprise clients on a day-to-day basis to assure our clients? expectations are met or exceeded. This position plays a crucial role in the overall success of the DriveCam Program by ensuring our relationship with our enterprise clients is optimized and assisting our enterprise clients to identify, isolate and better understand the causes of risky driving behavior in their fleets.
Responsibilites:
Manage enterprise client account activities including customer roll-out planning and program setup Development and management of assigned enterprise client relationships
Work closely with Installation/Customer Service and Operations to insure the timely completion of event review, report generation and delivery and shipment of product to customers.
Troubleshoot and resolve issues to improve the client experience including managing enterprise client data and program performance.
Communicate findings and recommendations on critical initiatives to our enterprise clients and internal support.
Coordinate with the internal Operations team members to ensure the timely, accurate and profitable delivery of managed services.
Assist in managing or leading special projects associated with DriveCam Managed Services and enterprise clients.
Skills/Experience/Qualifications:
Strong account management focus
Aptitude for numbers and expert skills with Excel, Access, and presentation of financial data for executive summary.
Highly developed organizational skills using Outlook effectively and managing files, customer and product information in a concise manner.
Excellent written and verbal communication skills, particularly strong persuasion and negotiation skills.
Prior experience in a sales support or administration role in an fast-paced, commercial products or services environment.
MBA or analytical degree/experience is highly preferred.
DriveCam, Inc is proud to be an equal opportunity/affirmative action employer. We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce.
| Location: | Houston, TX United States |
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THIS JOB HAS EXPIRED
DriveCam
Investors: JMI Equity, Menlo VenturesAll Jobs: at DriveCam
| Web Site: | www.drivecam.com |
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| Headquarters: | 8911 Balboa Avenue San Diego, CA 92123 United States |
| Industry: | Software |
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