Client Account Manager DriveCam
THIS JOB HAS EXPIRED Tracking Code
Serving as a direct point of contact for Lytx clients, the internal Client Account Manager (CAM) is responsible for managing assigned clients post-sales. The CAM will interface with clients on a day-to-day basis (on the phone and occasionally in person) to assure their expectations are met or exceeded. This position plays a crucial role in the overall success of the Lytx Program which helps our clients identify, isolate and better understand the causes of risky driving behavior in their fleets.
Primary Duties and Responsibilities
Manage client account activities including customer roll-out planning and program setup
Develop and manage assigned client relationships (post-sales)
Work closely and collaborate with internal business partners (Installation/Customer Service, Managed Services and Operations) to insure the timely completion of schedules and deliverables
Troubleshoot and resolve issues to improve the client experience including managing client data and program performance
Communicate findings and recommendations on critical initiatives to our clients and internal stakeholders
Deliver onsite and web-based product and program training
Assist in managing or leading special projects as needed
Skills and experience
2 ? 5 years? experience in an account management role within a fast-paced, commercial products or services environment.
Strong customer focus and problem resolution skills
Experience working with all levels of an organization
Aptitude for numbers and expert skills with Microsoft Excel
Ability to effectively present key performance metrics to executive level clients.
Great organizational skills for managing files, customer and product information.
Excellent written and verbal communication skills, particularly strong persuasion and negotiation skills.
Flexibility to travel one to three times per quarter
Bachelor?s degree, or equivalent years of experience desired.
This position is located in San Diego, CA and may require 10%-15% travel.
Lytx, Inc. is proud to be an equal opportunity/affirmative action employer. We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce.
San Diego, California, United States
||8911 Balboa Avenue |
San Diego, CA 92123
THIS JOB HAS EXPIRED