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Client Account Specialist Infotrieve
THIS JOB HAS EXPIRED
Infotrieve is a global leader in information services and content management technology for businesses. For more than 20 years we have been providing corporate information centers,
R&D facilities, and legal, business affairs and product professionals in more than half the
Fortune 500 with a broad array of software solutions and services.
Position Overview
We are seeking a Client Account Specialist with a strong desire to provide top-notch support to
our blue chip clients. You will utilize your strong communication and superior problem solving
skills to quickly and accurately respond to a wide variety of client inquiries, from librarians to
information professionals. You will support our web-based software suite of full range content
management and document delivery solutions and our cutting edge technology such as our new
iPad application.
This is a great opportunity for a self motivated professional with an aptitude for technology or an
exceptional recent college grad with a strong desire to work with both leading edge software
and some of the most highly respected companies from a variety of industries. This position is
located in our Wilton, CT office, and reports to our Client Services Manager.
Responsibilities
? Provide world class customer service via phone and email
? Provide advice and help to customers using the products or services of the organization
? Research, diagnose and resolve client issues
? Contribute ideas on ways to resolve problems to better serve the customer and/or improve
productivity
? Recognize, document, and inform the manager regarding the trends in customer calls and
emails
? Meet established business and productivity objectives
? Maintain up-to-date knowledge of all Infotrieve software services
? Resolves customer problems promptly and accurately in a manner that will retain and
promote customer loyalty
? Confirm customer understanding of the solution and provide additional customer education
and training as needed
Requirements
? Bachelors degree with strong academic performance required
? 1-2 years of customer service experience required
? Strong aptitude for exploring and learning new technology
? Excellent verbal and written communication skills; impressive telephone etiquette
? Confidence, tact, patience, politeness, and diplomacy while dealing with complex problems
? Ability to work under tight pressure and multitask on a regular basis.
? Extraordinary attention to detail and follow through
? Ability to handle diverse people? Ability to elicit a callers needs with speed and composure
? Ability to make educated, customer-focused decisions
? Strong aptitude for problem solving
? Ability to work independently as well as collaboratively in a team environment
? Proficiency with Microsoft Word and Excel
| Location: | 20 Westport Road Suite 105 Wilton, CT 06897 United States |
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THIS JOB HAS EXPIRED
Infotrieve
Investors: Boston Millennia Partners, Trident CapitalAll Jobs: at Infotrieve
| Web Site: | www.infotrieve.com |
|---|---|
| Headquarters: | 20 Westport Road Suite 105 Wilton, CT 06897 United States |
| Industry: | IT Services |
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