Client Care Engineer Streamline Health Solutions
THIS JOB HAS EXPIRED About Streamline Health
Streamline Health provides solutions that help hospitals and physician groups improve efficiencies and business processes across the enterprise to enhance and protect revenues. Our enterprise content management solutions transform unstructured data into digital assets that seamlessly integrate with disparate clinical, administrative, and financial information systems. Our business analytics solutions provide real-time access to key performance metrics that enable healthcare organizations to identify and manage opportunities to maximize financial performance. Our integrated workflow systems automate and manage critical business activities to improve organizational accountability to drive both operational and financial performance. Across the revenue cycle, our solutions offer a flexible, customizable way to optimize the clinical and financial performance of any healthcare organization. For more information visit: www.streamlinehealth.net.
Reporting to the Support Services Manager, the Client Care Engineer serves as the escalation point (Tier 3) for all of Streamline Health?s (STRM) client support cases. The primary directive of the Client Care Engineer is internal and external client satisfaction. The individual works closely with the STRM support staff, technical staff, supervisors, and client application analysts, to provide successful and timely resolution of support cases.
The Client Care Engineer is responsible for the proper troubleshooting, escalation, defect acknowledgement and documentation of the escalated client cases. This individual maintains ownership of the assignments and is required to provide timely and high quality status updates to the support staff and client. The Client Care Engineer is required to follow the documented support processes and procedures and must demonstrate a commitment to client service in all situations.
Candidates must possess the following non-technical skills:
A strong commitment to client satisfaction at all levels
Excellent client service skills
Commitment to teamwork
Excellent written and verbal communication skills
Superior organizational skills
Strong work ethic and a passion for exceeding client expectations
Ability to multitask in a fast paced environment
Availability to provide after-hours support on a scheduled/non-scheduled basis
Must be located in Atlanta, GE
Willingness to travel 10%
Candidates must possess the following technical skills:
A strong desire to learn and gain in-depth knowledge of all Streamline Health solutions
Two years of practical Hospital Revenue Cycle experience
Business Analytics reporting experience
2+ years technical support and/or client service experience
Excellent troubleshooting skills
Experience in the healthcare field with healthcare applications preferred
Experience with .NET and Java programming
Understanding of Microsoft operating systems
Knowledge of Microsoft Office applications for everyday usage
Experience with scanners and barcode recognition technology preferred
Experience with networking technologies
Strong working experience in PL/SQL required
An undergraduate degree in Computer Science/Software Engineering or related field is preferred
Ability to sit at and work on a computer for long periods of time.
||Atlanta, GA |
THIS JOB HAS EXPIRED