CLIENT COMMUNICATIONS MANAGER NetSpend
THIS JOB HAS EXPIRED DESCRIPTION
The Client Communications Manager will serve as the ?Voice of the Client? and be responsible for developing and executing overall strategy, as well as editorial tools and content, for all ongoing and ad hoc client communications. This client-facing role will coordinate closely with Sales, Implementation, Account Management, Marketing and Product Management to ensure consistent and timely communications across a broad range of media and formats, including print and digital, as well as event management. The Client Communications Manager must be a self-starter, have excellent oral and written communication skills, strong attention to detail, the ability to consistently meet deadlines, and a passion for maintaining and enhancing client engagement.
Develop and execute overall client communications strategies for strategic business initiatives (platform migration, online Account Center re-launch, etc.)
Develop execute ad-hoc client communications on an as-needed basis (pricing changes, product updates, process changes, etc.)
Develop and maintain current client profiles, testimonials and ?success stories? for use in sales and marketing materials, such as RFP?s, white papers and conference speaking opportunities
Work closely with Account Management to plan, organize and implement regional client appreciation events and communications
Develop and leverage a new Client Advisory Panel to establish forum for on-going two-way client feedback and enhanced client engagement
Regularly distribute and analyze client satisfaction surveys throughout the client relationship
Develop and produce branded electronic monthly client newsletter
Develop relevant editorial content; work with in-house creative team to develop compelling newsletter design
Develop targeting criteria; track and monitor communication metrics
Regularly develop & distribute content that can be included in clients? internal newsletters and/or intranets to raise product awareness among employees
Streamline delivery of client training during implementation process
Identify and implement new media/technology options for training delivery
Maintain current training materials; develop nimble processes for standardizing development and maintenance of training content
Ensure on-going delivery of program overview training, as well as training for related tools and products (Corporate Portal, SkyPosit) across a variety of media
Develop and maintain client program reference guides and other reference materials as needed
Desired Skills & Experience:
Bachelors Degree or higher, with emphasis on communications, PR, marketing, or journalism.
At least 5-7 years of public relations, B-to-B marketing, marketing communications, client-facing account management and/or corporate training experience. The ideal candidate would have a mix of prior editorial & technical writing, digital publishing, and event management experience. Financial services experience is a plus.
Excellent communication skills - including strong verbal, written, and interpersonal skills; Proven ability to effectively market and communicate systems-based products and processes to non-technical audiences.
Experience developing and maintaining client relationships across organizational and functional levels, propelled by a positive attitude, energy and a can-do spirit to achieve success.
Proven ability to establish productive cross-functional working relationships at all levels, both in person and remotely with colleagues in other locations; solid project management skills.
Strong working knowledge of Word, Excel, PowerPoint, Adobe Acrobat. Familiarity with digital publishing tools, developing and hosting webinars, mobile content, etc. Ability to learn new software and systems quickly.
As provided in NetSpend's Background Check policy, eligible candidates may be subject to drug, criminal history, and credit checks, which will be conducted and used in accordance with applicable local, state, and federal laws
||Atlanta, GA |
THIS JOB HAS EXPIRED