Client Consultant Vertafore, Inc.
THIS JOB HAS EXPIRED Vertafore is looking for a Quality Assurance expert to work in our Professional Services group. In this role you will work with Project Managers, Business Analysts, Technical Analysts as well as our customers to build and execute QA plans and support our customers as they do their quality verification. This role requires a strong customer focus and excellent attention to detail.
The position is directly responsible for the quality of our deliverables to our customers and therefore impacts our customer's confidence in both the PSO group and our hosted solutions.
WHO ARE YOU
You are able to interact with customers directly and enjoy working through troubleshooting with them.
You understand software technically and can quickly troubleshoot a problem and fine the root cause.
You enjoy working with a small group of technical experts, are able to quickly learn new systems and can manage your own deliverables without much oversight.
You thrive in an environment of change, growth and constant improvement.
QUALFICATIONS AND REQUIREMENTS
Two (2) years of experience as a QA professional or in a similar role (i.e. second or third tier customer support).
Experience querying databases (i.e. writing SQL statements) preferred.
Excellent communication skills (both written and verbal) and organization skills
Experience documenting processes, executive summaries and building test plans
Very strong problem solving/analytical skill; able to troubleshoot and determine root cause without assistance
Ability to present to and train customer resources
Minimum 15% domestic travel
Vertafore Company Overview
Vertafore, Inc. is a leading provider of software and information to the insurance industry including independent agents, brokers, MGAs, carriers and reinsurers. For more than 30 years, Vertafore has leveraged a unique industry presence to deliver meaningful solutions?powerful technology, critical information and robust insights to help organizations effectively respond to business challenges and capture new opportunities. Vertafore solutions have helped more than 17,000 customers and 500,000 end users gain a competitive advantage to accelerate their business performance.
Currently, over 1,200 employees nationwide, with continued growth plans well into the future. Our corporate headquarters are in Bothell, WA with offices nationwide. We offer competitive compensation and benefit packages along with 18 days PTO/10 paid holidays, free parking and company sport teams and much more. A big advocate of training, development and promoting from within, we have a vested interest in our employees.
Vertafore is privately held by TPG Capital, the global buyout group of TPG, a leading private investment firm with a long-standing global presence. Founded in 1992, TPG Capital has $48 billion of assets under management and has extensive experience with global public and private investments executed through leveraged buyouts, recapitalizations, spinouts, growth investments, joint ventures and restructurings.
||East Lansing, MI |
THIS JOB HAS EXPIRED