Client Engagement Project Manager - (Bi-lingual English/Mandarin) EMN8
THIS JOB HAS EXPIRED Client Engagement Project Manager - (Bi-lingual English/Mandarin)
EMN8 seeks a highly qualified Client Engagement Project Manager to take the lead role in managing one or more projects involving extensive external and internal client engagement; coordination and scheduling of people and other resources; and, closely tracking and reporting project progress against client expectations and delivery schedules.
This is a highly visible role requiring interaction across all internal functional and project related resources; and, direct day-to-day client interaction. This position offers opportunities to project manage US domestic and/or international projects with significant room for growth as the Company expands.
Essential Functions and Duties:
Manage EMN8 cross functional team responsible for pilot deliverables.
Develop and manage pilot schedules, scope, change management and outcome variances.
Identify and mitigate pilot project risks by developing solutions by drawing upon appropriate EMN8 resources
Manages a portfolio of concurrent EMN8 customer projects of varying sizes and complexity.
Works with Executive Sponsor and core team to develop and document customer engagement project plans and ensure understanding, alignment, and buy-in regarding expectations.
Leads the project from inception through completion, ensuring all project milestones are met and that the project is delivered on schedule with a high level of quality and customer satisfaction.
Authors and manages the project plan inclusive of project resource coordination
Drives cross-functional team deliverables, schedules, hitting target milestones, and managing assigned projects according to plan
Facilitates the development of shared project goals and milestones (deliverables and schedule)
Maintains all project plans and documentation on an ongoing basis.
Ensures advance preparation for all project meetings, as well as appropriate follow-up ( e.g. prepare agendas, ensure pre-reads are available, promptly complete meeting minutes, organize and archive materials.
Develops and implements tools and processes which support the achievement of project goals, as well as timely and effective communication of progress and challenges to all stakeholders
Creates and executes project work plans and revises as appropriate to meet changing needs and requirements.
Manages day-to-day operational aspects of a project and scope.
Reviews deliverables prepared by team before passing to client.
Communicates with Executive Team members as appropriate to flag project concerns and personnel or resource issues and seek guidance on resolution.
Leads post-mortems on all projects and incorporates learning into future projects and tools
Engage with clients as necessary to develop deliverables, communicate status and set expectations.
Identify opportunities for expansion and coordinate with the sales team to scope the specific requirements
Other duties as directed or required.
Previous experience managing large online and mobile projects
3-5 years of client engagement project management experience.
Bachelor?s degree or equivalent experience in computer science, business or related fieldProven ability to effectively scope and document requirements
Strong working knowledge of implementation methodologies, operations, and technologies.
Working knowledge with at least one of the following business areas:
Retail Point of Sales
Call Center/Customer Service
Combination of business experience, technical project management skills, and a willingness to ?roll up one?s sleeves? and get involved in project details
Team player who will work within the company to continue improving the way EMN8 serves its customers
Experience using Project Management Tools including MS Project( 2007, 2003), MS Visio, MS Excel, Salesforce CRM.
Excellent organization, time management, and communication skills
Proven ability to manage within the scope of a given project
Ability to work independently and within a team environment
Ability to balance working remotely and onsite
Ability to measure implementation success by pre-defined customer criteria
Ability to coordinate cross-functionally within EMN8
Ability to travel to on an as needed basis
Must be able to multi-task work in an extremely fast-paced environment
Ability to measure implementation effectiveness, assess results against client business objectives/ROI.
What EMN8 Offers:
A great place to work
Competitive base salary + benefits
Career development opportunities
A growing, dedicated team of high-performing people, passionate about technology and delivering outstanding service and support to our customers, colleagues and company
Opportunity to partner with, learn and grow from dedicated senior management and be a key player in building a major market opportunity
EMN8 designs and develops transactional engagement platforms that develop personal relationships between companies and their customers. Through kiosk, online applications, mobile apps, digital signage, call centers, and life-cycle management methods, consumers enjoy more self-service freedom with ordering, payment and collecting rewards. For more information ? see http://www.emn8.com/.
||10070 Mesa Rim Road |
San Diego, CA 92121
THIS JOB HAS EXPIRED