Client Engagement Project Manager - Large Online Projects EMN8
THIS JOB HAS EXPIRED About EMN8
EMN8 is a world class provider of self-service ordering solutions for the restaurant industry. Our customers include Arby?s, Burger King, Carl?s Jr., Domino's, Hardee?s, Jack in the Box, The Counter and YUM International.
An incredible opportunity exists for a CLIENT ENGAGEMENT PROJECT MANAGER who is responsible for managing large online and mobile projects and the successful delivery of Pilot phase customer projects to client companies. This role is of high visibility and the primary customer contact as well as the project team leader, which requires the ability to effectively balance strategic issues with the day-to-day tactical pilot issues.
Essential Functions and Duties:
Manage EMN8 cross functional team responsible for pilot deliverables.
Develop and manage pilot schedules, scope, change management and outcome variances.
Identify and mitigate pilot project risks by developing solutions by drawing upon appropriate EMN8 resources
Manages a portfolio of concurrent EMN8 customer projects of varying sizes and complexity.
Works with Executive Sponsor and core team to develop and document customer engagement project plans and ensure understanding, alignment, and buy-in regarding expectations.
Leads the project from inception through completion, ensuring all project milestones are met and that the project is delivered on schedule with a high level of quality and customer satisfaction.
Authors and manages the project plan inclusive of project resource coordination
Drives cross-functional team deliverables, schedules, hitting target milestones, and managing assigned projects according to plan
Facilitates the development of shared project goals and milestones (deliverables and schedule)
Maintains all project plans and documentation on an ongoing basis.
Ensures advance preparation for all project meetings, as well as appropriate follow-up ( e.g. prepare agendas, ensure pre-reads are available, promptly complete meeting minutes, organize and archive materials.
Develops and implements tools and processes which support the achievement of project goals, as well as timely and effective communication of progress and challenges to all stakeholders
Creates and executes project work plans and revises as appropriate to meet changing needs and requirements.
Manages day-to-day operational aspects of a project and scope.
Reviews deliverables prepared by team before passing to client.
Communicates with Executive Team members as appropriate to flag project concerns and personnel or resource issues and seek guidance on resolution.
Leads post-mortems on all projects and incorporates learning into future projects and tools
Engage with clients as necessary to develop deliverables, communicate status and set expectations.
Identify opportunities for expansion and coordinate with the sales team to scope the specific requirements.
Other duties as directed or required.
Previous experience managing large online and mobile projects
3-5 years of client engagement project management experience.
Bachelor?s degree or equivalent experience in computer science, business or related field
Proven ability to effectively scope and document requirements
Strong working knowledge of implementation methodologies, operations, and technologies.
Working knowledge with at least one of the following business areas:
Retail Point of Sales
Call Center/Customer Service
Combination of business experience, technical project management skills, and a willingness to ?roll up one?s sleeves? and get involved in project details
Team player who will work within the company to continue improving the way EMN8 serves its customers
Experience using Project Management Tools including MS Project( 2007, 2003), MS Visio, MS Excel, Salesforce CRM.
Excellent organization, time management, and communication skills
Proven ability to manage within the scope of a given project
Ability to work independently and within a team environment
Ability to balance working remotely and onsite
Ability to measure implementation success by pre-defined customer criteria
Ability to coordinate cross-functionally within EMN8
Ability to travel to on an as needed basis
Must be able to multi-task work in an extremely fast-paced environment
Ability to measure implementation effectiveness, assess results against client business objectives/ROI.
What We Offer
A competitive salary (DOE)
Pre IPO equity (stock options)
Learning and results driven culture
Professional development aligned to team and Company goals
Compensation program focused on recognizing and rewarding valued contributions and results
Medical ? HMO or PPO, Dental ? DPPO, Vision, Short-Term / Long-Term Disability Insurance, Group Life Insurance and Voluntary/Supplemental Life Insurance, Flexible Spending Account ? Healthcare Reimbursement, EAP and Optum Care 24-hour Confidential Medical Counseling Service
Time off benefits: Company holidays and paid-time-off
Educational Assistance Program
||10070 Mesa Rim Road |
San Diego, CA 92121
THIS JOB HAS EXPIRED