Client Experience Associate Pinpoint MD

Under the supervision of the Director of Clinical Engagement, this position?s primary duty is to act as a liaison between the company?s clients, the sales team and internal operations to ensure client expectations are exceeded and internal operations are designed to promote client satisfaction. This is an opportunity to join a fast-growing, entrepreneurial team that is revolutionizing the healthcare industry.

Pinpoint MD is a company which delivers clinical laboratory services through a unique, patient centric platform. We partner with physicians to facilitate quality and cost effective patient care using the power of diagnostics and multi-modal communication. Our integrated technology platform is expressly designed to engage patients, enhance coordination of care, and promote evidence-based medicine. Our goal is to improve patient satisfaction and outcomes, which results in a more cost efficient health care delivery model.

Responsibilities, behaviors and job requirements:

Must have a passion for client service, healthcare, and professional development.
Comfort communicating with physicians and patients over the telephone, email and in person.
Possess excellent analytical skills and a customer-friendly, problem solving mindset.
Enjoy working in a close-knit, entrepreneurial environment with extreme growth potential.
Ability to perform customer site visits to promote customer satisfaction.
Must be able to communicate clearly, both written and in speech.

Location:	Chicago, IL United States