Client Implementation Manager Extend Health
THIS JOB HAS EXPIRED Description
Extend Health, Inc. is a business segment of Towers Watson & Co. and operates the largest private Medicare exchange in the country. Founded in 2004, the Extend Health Medicare Exchange and the company?s licensed and certified benefit advisors have helped hundreds of thousands of Medicare-eligible retirees and their dependents identify and evaluate private Medicare plans that best meet their needs and budgets based on their individual medical and pharmaceutical needs. Extend Health has also helped Fortune 500 companies, unions, and municipalities realize significant savings for healthcare coverage for Medicare-eligible retirees when compared to employer group plans.
Extend Health is seeking a professional with experience within the medical insurance industry. The ideal candidate will have experience in a project or account management role with direct experience working with clients. The Implementation Manager provides an exceptional experience for our clients (and their retirees) as they implement our ExtendRetiree product solution. At the end of the day you will ensure that each client is ready to recommend Extend Health to new prospects. This role will require a business-oriented leader who recognizes changing market dynamics and can effectively partner across multiple areas of the Company.
? Depending on the opportunity, either work independently or in tandem with an Account Manager to project-manage new client implementations,
including gathering requirements, creating and managing a project plan, and coordinating in-house resources to deliver on that plan.
? Serve as a subject matter expert to clients in HRA administration, eligibility data, operations and communications in order to successfully complete
new client conversions.
? Create and update all project documentation & obtain client signature when finalized.
? Serve as liaison with data analyst to ensure eligibility specifications align with program design.
? Coordinate with multiple internal teams to assure overall readiness prior to program launch and all client requirements are configured.
? Implement multiple concurrent implementations while keeping all internal teams well informed of both project and client changes.
? Liaise between clients and Operations for specific participant escalations.
? Provide weekly status reports to client regarding project plan status.
? Facilitate regular status meetings with internal teams and clients.
? Bachelor?s degree required.
? At least 5 years prior program, project, or account management experience within the Healthcare industry.
? Work history should include experience within the benefits administration or the medical insurance industry that has provided you knowledge of
medical insurance and/or Medicare insurance products. Prior knowledge of Medicare will be a huge bonus in this role.
? Proven track record of successfully delivering on multiple projects simultaneously, building appropriate process and tools, delivering results, and
familiarity with standard project management concepts, practices and procedures.
? Ability to work autonomously and with little oversight in a self-paced approach to ensure workload is completed efficiently within departmental
? Demonstrated ability to adapt your strategy/approach quickly to changing requirements and new information.
? Ability to present him/herself with professionalism and courtesy (even in stressful situations) through face-to-face interactions and through oral
and written communications, including client meetings, conference calls, telephone, and email.
? Demonstrated ability to see the ?big picture? of a solution, asking the right questions, and being flexible and accommodating as possible while at
the same time respecting and adhering to established processes.
? Experience presenting to and interacting with C-level executives of large organizations is preferred.
? Ability to lead others, make decisions and coordinate the work of others.
? Demonstrated ability to minimize exposure and risks within a implementations or project environment.
? Excellent interpersonal skills; ability to relate well to others and understand their concerns.
? Extremely detail oriented, well organized and strong problem solving skills.
? Experience working with data, and being able to identify trends and inconsistencies.
? Strong working knowledge of Windows, Word, PowerPoint, and Excel.
||South Jordan, UT |
THIS JOB HAS EXPIRED