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Client Partner Bit9
THIS JOB HAS EXPIRED
Job Summary:The Client Partner is the strategic "services face of Bit9" and forges a permanent customer relationship that starts during the sales process. As a senior member of the Services team, the Client Partner is responsible for the overall success of Bit9?s customers, owning and managing customer relationships from a delivery perspective. The Client Partner is adept at building a consultative relationship with CISOs and other key security leaders within a customer organization. With experience in leading high visibility projects, the individual is skilled in navigating the diverse needs of the customer/company and the Bit9 sales, services, support and engineering teams.
The Client Partner position will appeal to candidates who are energized and driven to provide leading security solutions to premiere global companies, many of which are Fortune 100 and 1000 companies. This position will require 30-50% travel to client sites and is open to candidates in MA, TX or CA where many of Bit9?s clients are located. (Residency in an alternate US location will be considered for the right candidate.)
Essential duties & responsibilities:
Manages a portfolio of marquee and key accounts throughout their lifecycle with Bit9
Builds strategic relationships with CISOs and other key security leaders within their account
Ensures a smooth and successful transition (externally and internally) from sales process to service delivery
Works with customers to define success criteria for all service engagements, including Bit9 product implementations
Sets and manages customer expectations while continuing to highlight Bit9?s distinctive value proposition in the market
Regularly interacts with customer to ensure Bit9 efforts are aligned to achieve their objectives
Thinks strategically about customer success and adapts approach based on individual customer needs
Leads the internal resources assigned to the account to ensure that everyone?s contributions result in customer satisfaction
Partners with the Regional Account Manager to develop new strategic business opportunities and position new work within their portfolio of accounts
Reacts nimbly and ensures issues are resolved quickly and with high quality
Foresees risk and implements mitigation strategies
Communicates effectively at both the executive and project level to ensure consistent messaging and appropriate escalation
Apprises Bit9 management of overall health of customers (technical, organizational, operational and sponsorship)
Guides and positions Bit9 Services Team with customer and supports Services Team?s success
Works with Bit9 Technical Support and Engineering (when appropriate) to ensure customer issues are resolved in a timely manner
Coordinates customer participation in User Groups, Advisory Boards or other Bit9 related events
Assists Bit9 marketing by encouraging customers to appear in Bit9 related marketing materials/events including but not limited to, customer reference calls, whitepapers, magazine quotes/articles, speaking at conferences
Act as a liaison between customers and Bit9 Product Management to ensure feature requests and enhancements are documented and addressed
Models Bit9 core values: Accountability, Creativity/Resourcefulness, Energy/Passion, Leadership, Integrity/Honesty, Smart/Critical Thinking, Teaming
30-50% travel
Qualifications & requirements:
8+ years professional service or client management experience
5+ years enterprise software implementation
Proven long-term customer relationship skills; passionate about customer success
Excellent verbal and written communications, presentation and facilitation skills
Solid negotiation experience
Direct services sales experience
Experience creating and managing proposals, statements of work, service agreement and engagements
Understanding of business process and workflow
Solid understanding of IT security strategies
Knowledge of enterprise IT infrastructures and configuration, including support and security operations
Knowledge of IT security technologies and best practices (preferred)
Knowledge of software implementation and patch management tools (preferred)
Knowledge of Microsoft Windows configuration and management
Proficient in Windows 2000, XP,7, 2003/2008 server and supporting technologies/products
Proficient in SQL and SQL Server
Knowledge of compliance and regulatory standards/operations is helpful
Knowledgeable of both technology and business concerns
CISM, CISA, CISSP are helpful
Security clearance highly desirable
| Location: | 10 Canal Park Suite 201 Cambridge, MA 02141 United States |
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THIS JOB HAS EXPIRED
Bit9
Investors: .406 Ventures, Atlas Venture, Highland Capital Partners, Kleiner Perkins Caufield & ByersAll Jobs: at Bit9
| Web Site: | www.bit9.com |
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| Headquarters: | 10 Canal Park Suite 201 Cambridge, MA 02141 United States |
| Industry: | Software |
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