Client Partner SciQuest
THIS JOB HAS EXPIRED Job ID 2014-1969
Category Customer Support
Type Regular Full-Time
More information about this job:
The Client Partner is responsible for customer satisfaction and successful execution of each client account plan pertaining to the SciQuest hosted applications. The Client Partner serves as the primary business contact for a group of designated customers, is expected to consistently provide excellent customer service to accounts, as well as represent customer needs and goals within the organization to ensure quality. In addition, the Client Partner will work directly with customers to drive ROI from the SciQuest hosted applications, and should build relationships with customers to encourage new and repeat business opportunities. This position will require strong software technical knowledge to recommend and apply system configuration changes.
Proactively contacts assigned customer accounts on bi-monthly basis to touch base and gage satisfaction levels as well as needs or challenges. Provide ROI calculations when necessary.
During implementation, works closely with the project team in order to maintain a continuous knowledge of project status.
Creates and executes an account plan for each client in order to identify potential issues and/or opportunities related to the utilization of all SciQuest products and services.
Suggests and applies modifications to client configurations based on agreed upon requirements. This will require hands on technical skills.
Maintains awareness and documentation of customer contacts, profile, status, modules, usage activity, spend volumes, etc.
Responsible for customer communications and conflict resolution.
Serves as an escalation point of contact for customer and assigns issues to Technical Support team or Client Management team as appropriate.
Aware of and communicates opportunities for account growth and new business, involving the Account Executive or VP of GPS as appropriate.
Facilitates Quarterly Business Reviews for customers as needed.
Provides regular two-way communication between the customer and GPS and/or Support team, to provide strong team representation and set proper customer expectations.
Develop and maintain knowledge of client domains in relation to SciQuest's products.
Bachelor's degree or equivalent with proven Account Management or Customer Project Management skills required in order to create, maintain and enhance customer relationships
Proven strong consulting skills required
Technical competence (working knowledge of SciQuest products as well as general understanding of software, hardware, networks, etc)
Ability to work independently taking initiative to follow through and take ownership of all aspects of client management including: reporting, managing client expectations, as well as driving tasks and issues to resolution.
Capable in the areas of business process orientation, hands-on client relationship and client server technology skills.
Motivated, goal oriented, persistent and a skilled negotiator with strong interpersonal, consultative, documentation, multi-tasking and problem solving skills.
Strong communication skills, ability to create and present client communication and analysis in all formats: verbal, presentation, email, written documents.
Develop and maintain proficiency in SciQuest's software solutions, solution methodologies, and core technologies and effectively communicates offerings to the customers.
SciQuest offers equal employment opportunities without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, veteran or military status and other protected class characteristics.
||6501 Weston Parkway |
Cary, NC 27513
THIS JOB HAS EXPIRED