Client Partnerships Community Manager Vitrue

Vitrue provides strategy & technology solutions for social media marketing. Our solutions are centered on delivering social experiences through page management and application development for major social networking and social media sites including Facebook, Google+ and Twitter. In addition, we manage the social presence, improve fan engagement, and measure the results for America?s most trusted brands and their partners.

Description:

The Community Manager is responsible for ensuring active and engaged communities around a defined topic or topics by managing editorial calendars, monitoring online conversations and participating in those conversations to build brand visibility and thought leadership. The Community Manager is responsible for moderating user-generated content within client social networks and escalating any issues to the appropriate internal/client teams.

Key Responsibilities:

Content Creation ? The Community Manager will work with clients to curate compelling content on a daily, weekly, and monthly basis.

Assist with creation, conception, and presentation of social media strategy and integrated marketing campaigns.

Interpret the direction of strategy/planning and creative leads.

Communicate and coordinate client service, production and strategy/planning teams ensuring that community strategy supports overall brand goals and objectives.

Content Oversight ? The Community Manager will provide content strategy, editorial schedule guidance, and cross platform execution of the of the fan engagement strategy.

Review social analytics and provide insights and recommendations

Review and interpret conversations to create actionable, client-facing reports that lead to optimization

Community Moderation ? The Community Manager will provide 1) posting best practices, 2) moderation 3) response management. The Community Manager shall work with the client to determine best practices and issues escalation to effectively engage in dialog on the wall as a representative of the brand.

Review user generated comments and posts in a quick and timely manner

Respond to comments, when appropriate, in order to foster a positive community and add value to the user?s experience.

Manage community conversation tone based on social media guidelines as defined by the brand.

Escalate user generated content, when appropriate, to internal and client stakeholders.

Requirements:

Understanding of popular social networks ? design, functionality, users

Actively participates in a variety of social media activities such as blogging, community management, social bookmarking, commenting, etc.

Demonstrated ability to produce community management guidelines and documents that reflects the holistic understanding and implementation of the role of social media and its effects

Proficient in presentation tools (MS PowerPoint or KeyNote) and skills

Proficient in interpreting social insights and analytics

Very high attention to detail

Excellent verbal, written, and analytical skills

Ability to work independently and solve problems quickly

Enthusiastic, personable and ability to take charge

A startup mentality with a whatever it takes approach to accomplishing goals

Dependable, well grounded and flexible when it comes to solving challenges

Resourceful and the ability to suggest alternatives and share ideas

Ability to work well with team members and communicate effectively

Desire to work in a Mac OS X environment, office is 100% Mac

Qualifications

1 to 2 years of experience managing social media platforms or communities for brands

Undergraduate degree in communications, marketing, advertising, public relations, media studies, business and/or related fields.

Agency experience preferred

Compensation & Benefits

Competitive salary

Excellent medical, dental, and life insurance

Stock options

Generous vacation time

Fun and flexible work environment

Free snacks & drinks

Happy Hours

Interested

Location:	New York, NY United States