Client Project Manager Integra Telecom
THIS JOB HAS EXPIRED DescriptionThis position may reside in Portland, OR Renton, WA Denver, CO or Sacramento, CA
The CPM is responsible for managing the development and implementation process of customer projects, focusing mainly on ASD orders with moderate complexity, including fiber builds. This role ensures effective coordination between installation, customer, vendor, LEC and all cross-departmental functions for assigned projects. All CPMs are responsible for ensuring a positive customer experience, and being the voice of the customer (VOC) within the Integra organization. The CPM should have an in-depth understanding of the customer?s expectations, preferences and aversions with the ability to speak knowledgably to those.
?Responsible for contributing and working diligently toward meeting the team?s established key performance indicators (KPI?s).
?Develop project implementation plans and timelines for multiple complex orders in conjunction with local Sales Representatives, Sales Engineering and the customer.
?Schedule internal and external project implementation meetings to include all necessary representatives, as well as the customer and any required outside vendors
?Monitor the installation process from planning through delivery of services.
?Regularly communicate with the customer, achieving internal touch-point targets throughout the ordering and installation process.
?Create status reports on project timelines and report to management as instructed.
?Maintain specific customer commitments and deadlines.
?Serve as a consultant on Integra?s products, service installation steps and timeline expectations. Could be working on MPLS, SIP trunking and fiber-build.
?Coordinate all necessary steps associated with assigned customer projects, including ensuring the responsibilities that have been assigned to internal and external customers are completed or escalated as required.
?Ensure necessary site visits and training are completed and any follow-up is addressed appropriately; conduct site visits as needed or required.
?Ensure resolution of problems as they arise.
?Partner with Integra Customer Service, Sales, Operations, and Engineering to evaluate project completion and determine proper transition to Customer Service.
?Perform additional duties or projects as assigned.
?Associate?s degree in Business Administration, Project Management, or related field; or equivalent combination of education and experience.
?Minimum of 5 years? experience in technical telecommunications service coordination and/or telecommunications project management.
?Proficiency in Microsoft Office programs and project management software required.
?Ability to manage multiple tasks simultaneously and meet deadlines under pressure.
?Detail oriented with professional oral and written communication skills.
?Demonstrated ability to establish and maintain trusting relationships with customers.
?Personally accountable for achieving results.
?Highest commitment to customer service.
?Valid driver?s license.
||1201 NE Lloyd Boulevard |
Portland, OR 97232
THIS JOB HAS EXPIRED