Client Relations Manager Aperio

The Client Relations Manager will lead the initiative to develop and implement a company-wide strategy centered on meeting client needs. This role is vital to achieving the Company's goals for increasing client satisfaction, improving client support, services, and product offerings, and maintaining high retention. The CRM will serve as liaison between clients and all Aperio resources available to them including Client Services, Professional Services, Sales, Product Management, Marketing, and product development teams.

Other Job Titles: Customer Care Manager, Client Relationship Manager, Client Services Manager

The Client Relations Manager is someone who can:
--Develop and implement a company-wide strategy centered on meeting client needs
--Analyze existing metrics, customer interviews, and historic trends to develop strategies.
--Plan and implement innovative ways to enhance client satisfaction and meet or exceed their expectations
--Assist teams in developing and implementing goals/objectives aimed at improving and measuring client satisfaction
--Initiate and maintain proactive communications with clients on a consistent basis
--Grow relationships at multiple levels of client organizations (users, decision makers, etc.) by hitting key touch points and prioritizing initiatives.
--Effectively gather and communicate client feedback to appropriate internal staff and follow up to ensure they are being addressed, including:
oservice and support-related issues to Client Services and Professional Services teams
oproduct enhancements/requests/requirements to Product Management and development teams
onew/developing business opportunities and challenges to Sales teams
oother challenges and opportunities to other departments within Aperio
--Identify key accounts in cooperation with Sales teams
--Develop and analyze surveys aimed at clients to gather feedback regarding services and products
--Educate others on client and account management best practices
--Effectively organize and maintain feedback, analysis data, and plans for tracking and trending purposes
--Report on Company and team customer satisfaction goals
--Develop and report on key metrics surrounding client satisfaction.

Qualifications:
--Bright, energetic professional with outstanding communication and interpersonal skills
--High level of initiative, creative thinking, decision making and problem resolution skills
--Strong negotiation and conflict management skills
--Inherent ability to influence and gain cooperation of others
--Strong active listening skills and a genuine enthusiasm for helping the client solve their business problems
--Ability to engender a feeling of trust in the client
--Solid organizational skills

Requirements:
--BS/BA in Business Administration or equivalent
--5 + years client relations and/or account management experience in related industry
--Ability to travel (up to 25%)

Location and type:
Full-time employment in Vista, California

Compensation and benefits:
Aperio pays our great people salaries commensurate with market value, and provides full benefits including health benefits and a 401(k) plan. All Aperio employees participate in our stock option plan.

About Aperio:
Aperio is the leading provider of digital pathology solutions in hospitals, reference labs, and pharmaceutical and research institutions across the world. Today, our affordable and complete product portfolio improves patient care by enhancing quality assurance, delivering more efficient workflows, facilitating access to new and more targeted therapies, and improving pathologists' skills via lifelong education. Our comprehensive product line features our ScanScope scanners, Spectrum- image management (PACS) software, SecondSlide consultation network for pathology, and image analysis tools and services. Aperio's products are FDA cleared for specific clinical applications, and are intended for research and education use for other applications. For clearance updates and more information please visit www.aperio.com.

To Apply:
Submit your resume for consideration. Please include the position title in the subject line.

Aperio is committed to attracting and retaining the most highly qualified candidates available. As an Aperio employee you will be consistently challenged to deliver your best. Because we provide our customers the best technologies and service in the industry, you will constantly develop new skills, learn new products, and be involved in activities that are highly valued in the marketplace. At Aperio, we value our customers as partners, and therefore strive to deliver excellence in everything we do.

Aperio is an equal opportunity and affirmative action M/F/V/D employer. We support workforce diversity. EEO/AA M/F/V/D

Location:	1360 Park Center Dr. Vista, CA 92081 United States
Employment Type:	Full Time
Functional Area:	Operations
Department:	Client Services
Position ID:	OP1204
Tags:	client relations client services client manager