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Client Relations Representative Beyond.com, Inc.
THIS JOB HAS EXPIRED
We are currently seeking a Client Relations Representative to join our Client Relations team in King of Prussia, PA. The Client Relations Representative?s primary focus is to ensure client retention, profitability and satisfaction. General responsibilities include new account onboarding, product optimization, assessing problems, resolving escalated issues in a variety of ways using best judgment to ensure client satisfaction, and ensuring account profitability.Duties and Responsibilities
Onboarding new accounts.
Optimization and quality assurance of existing product.
Analysis of instant queues, transmission reporting, and job performance.
Working on client projects, including coordination with other departments to ensure high quality and timely completion of projects.
Tracking and maintaining account activity in CRM database (which is primarily Excel but may also include SalesForce).
Special projects as requested.
Requirements:
Skills and Specifications
Onboarding new accounts.
Optimization and quality assurance of existing product.
Analysis of instant queues, transmission reporting, and job performance.
Working on client projects, including coordination with other departments to ensure high quality and timely completion of projects.
Tracking and maintaining account activity in CRM database (which is primarily Excel but may also include SalesForce).
Special projects as requested.
Education and Qualifications
Associates Degree or equivalent work experience.
Minimum 2 years related client relations/account management experience.
Headquartered in the lively Philadelphia suburb of King of Prussia, PA, Beyond.com also maintains offices in New York City and Indianapolis, IN. Our focus on creating a great work environment and growing as an organization have earned us recognition from SmartCEO Magazine and the Venture Summit Mid-Atlantic, as well as a place among the Philadelphia Inquirer?s Top Places to Work 2012. Beyond.com is a Safeguard Scientifics, Inc. (NYSE: SFE) portfolio company.
Beyond.com is a high-energy, fast-paced, team-oriented company with a work hard, play hard attitude. We offer competitive compensation and generous benefits, including free employee-level medical, comprehensive dental, 401K and other great perks. We are looking to expand our dynamic team with positive-minded individuals who believe in high standards in their work. EOE
Company Description:
Beyond.com, Inc. is The Career Network, powering thousands of geographic and industry-specific sites and 500+ talent communities. Our niche network attracts millions of focused professionals and thousands of organizations who want to hire them. By delivering great opportunities to our members and connecting our hiring clients with the right candidates every time, we are changing the way job search is done and building careers connections around the world.
| Location: | 1060 First Avenue Suite 100 King of Prussia, PA 19406 United States |
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THIS JOB HAS EXPIRED
Beyond.com, Inc.
Investors: Safeguard ScientificsAll Jobs: at Beyond.com, Inc.
| Web Site: | www.beyond.com |
|---|---|
| Headquarters: | 1060 First Avenue Suite 100 King of Prussia, PA 19406 United States |
| Industry: | IT Services |
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