Client Relationship Manager Serengeti

Description

Client Relationship Manager- Serengeti

Job Summary

Serengeti Law, a Thomson Reuters business, is the legal industry's highest-rated and most widely used e-billing and matter management system. The Client Relations Manager CRM must ensure that all commitments and obligations for the client are met and/or exceeded throughout their implementation project and ongoing high level support issues. The CRM works as a trusted advisor by establishing, maintaining and growing long term client relationships.

The Client Relations Manager is responsible for:

- Managing new client implementation projects including schedules, deliverables, and issue tracking
- Establishing and maintaining customer long term relationships
- Ensuring the successful and optimum utilization of Serengeti Tracker products and solutions
- Assisting in the growth of Serengeti Law's and Thomson Reuters' product and services business
- Providing Serengeti Tracker product support and problem solving
- Providing advice and supplying best practices to improve legal department operations and initiatives
- Initiating and participating in account planning sessions with both internal (Serengeti Law and Thomson Reuter teams) and client's key stakeholders

In addition, the Client Relations Manager is responsible for effective, timely and accurate client communications (oral and written), establishing and reviewing key performance indicators, and active positive engagement (through a variety of creative programming) between the client and Serengeti Law/Thomson Reuters.

At Thomson Reuters, we deliver intelligent information quickly and efficiently, so professionals have knowledge to act. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial, legal, tax and accounting, intellectual property and scientific, healthcare, and media markets, powered by the world's most trusted news organization.

Qualifications

Qualifications:

- Law degree with 2-5 years experience in a corporate legal department/law firm, or 10 years of legal administration
- 2+ years working with an e-billing/matter management system, SaaS solution or accounting system
- Strong understanding of legal department operations
- Ability to effectively communicate and relate to multiple levels of a client's organization (staff, general counsel, C-Suite)
- High level of initiative and works well in a team environment
- Strong technical affinity for software, data analytics, etc.
- Handles stressful situations and deadline pressures well
- Plans and carries out responsibilities with minimal direction
- Consultative and problem-solving skills
- Client service and solution oriented
- Strong business and financial acumen
- Ability to upsell Serengeti Law's and Thomson Reuters' product and services business
- Ability and willingness for occasional travel to client sites

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 55,000 colleagues in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age, or any other protected classification under country or local law. Thomson Reuters is an Equal Employment Opportunity/Affirmative Action Employer.

Location:	Bellevue, WA United States