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Client Service Engineer 3 Yodlee
THIS JOB HAS EXPIRED
Qualification/Skillsets:
- BE/BCS/MCA or BSc (Computer Science)
- 2+ years' experience providing enterprise level support
- Should have worked in a 24/7 environment and open to working in shifts
- Excellent communication skills (both written and verbal)
- Demonstrated strong customer service/support skills
- Strong analytical and troubleshooting skills
- Familiarity with web technologies
- Experience working with CRM tools
- Banking domain knowledge would be an added advantage
Key Responsibilities/Accountabilities:
- Service request queue management and timely resolution of technical cases escalated to the team
- Provides professional and helpful support for Yodlee products line(s), well prognosis, and/or completion product performance
- Investigates unusual or unsatisfactory product performance to determine root cause and preventative action
- Completes advanced product line training (Field Service Personnel not included)
- Handles special projects as assigned.
- Contributing to knowledge base system
- Work closely with other teams to bring in faster resolution
- Adherence to Process, Policy & Procedures Meeting and exceeding client SLA
- Engage on client calls as and when required until resolution
| Location: | Full India |
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THIS JOB HAS EXPIRED
Yodlee
Investors: Accel Partners, Intel Capital, IVP-Institutional Venture Partners, Warburg PincusAll Jobs: at Yodlee
| Web Site: | www.yodlee.com |
|---|---|
| Headquarters: | 3600 Bridge Parkway Suite 200 Redwood Shores, CA 94065 United States |
| Industry: | Software |
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