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Client Service Manager, Anti-Piracy MarkMonitor
THIS JOB HAS EXPIRED
As the global leader in online brand protection, MarkMonitor uses a SaaS delivery model to provide advanced technology and expertise that protects the revenues and reputations of the world's leading brands. In the digital world, brands face new risks due to the web's anonymity, global reach and shifting consumption patterns for digital content, goods and services. Customers choose MarkMonitor for its unique combination of industry-leading expertise, advanced technology and extensive industry relationships to preserve their marketing investments, revenues and customer trust. Learn more at www.markmonitor.com.Position Summary:
This accounts managerial role focuses on delivery of MarkMonitor?s Anti-Piracy Protection solutions. Supported by proprietary technology and processes, the Anti-Piracy Client Service Manager (CSM) is responsible for managing professional services delivery for corporate clients.
Job Responsibilities:
Manage client expectations, service requirements and support
Analyze and identify data trends
Develop and communicate data-driven recommendations
Create adaptive solutions to address specific client needs
Leverage product at expert level
Work closely with internal global teams to address deliverables
Identify and adapt to industry trends and client requirements
Create custom reporting from raw data
Provide Product feedback for enhancement
Work with Product Management to define and track customer and prospect-specific product requirements
Some travel may be required
Minimum Requirements:
A BA/BS AND/OR 3+ years Account/Client Service OR 3+ years Data Analysis experience are required
Strong aptitude for technology and working with large data-sets
Expert knowledge of Microsoft Excel (pivot tables)
Experience writing SQL statements or other programming background preferred
Strong analytical and technical skills
Team player- ability to work with others in different time zones
Ability to gain a thorough and detailed knowledge of all software features and functions
Experience working with product management teams preferred
Excellent communication-written-oral & presentation skills
Preferred:
Combined Client Service and Data Analysis experience
Experience working with the Entertainment Industry a plus
Strong customer service and consultation skills self-motivated
Able to work independently with minimal supervision
Flexible to client & organizational changes
Excellent time/deadline management skills.
| Location: | Burbank, CA United States |
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THIS JOB HAS EXPIRED
MarkMonitor
Investors: Cargill Ventures, Focus Ventures, Foundation Capital, IVP-Institutional Venture PartnersAll Jobs: at MarkMonitor
| Web Site: | www.markmonitor.com |
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| Headquarters: | 45 Fremont Street Suite 1400 San Francisco, CA 94105 United States |
| Industry: | IT Services |
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