Client Service Manager BrandMuscle

Description
The Client Service Manager (CSM) provides exceptional service to our clients in their primary role of development and maintenance of business relationships. The CSM also manages the execution of the major project work as the BrandMuscle solution is implemented. Exemplary client management skills are essential for success in this position.

Under general direction, the CSM's responsibilities include:

All aspects of implementation of the BrandMuscle solution for a variety of clients.
Expanding the client relationship through proactive and innovative project management, driving internal contacts to ensure timely deliverables to the client, and strategizing with clients for future business opportunities.
Overseeing projects of a complex nature, including assigning individual responsibilities for the project team, identifying appropriate resources needed and developing a schedule to ensure completion of projects.
Interfacing with all teams impacting projects for the client, including end users, product development and client service.
Ensuring adherence to quality standards and reviewing project deliverables.
Recommending and taking action to direct the analysis and solutions of client issues and problems in the best interest of both the client and BrandMuscle.
Providing ongoing feedback and assessment of project status and issues to managers and executives.
Leading and directing the work of Account Executive(s)
Mentoring and developing Account Executives on industry concepts, practices and procedures
Completing monthly client billing accurately and on time


Requirements
Bachelor's degree
Management experience, coaching and mentoring skills
Internet experience a plus
Some travel required.
Advertising industry knowledge, commitment to client service.
Must be thoroughly computer literate and able to learn new software quickly.

Experience
Three to five years ad agency account service or client side advertising management experience is preferred. Complete understanding of advertising and print production processes are also desired.

Location:	3750 Park East Drive Suite 250 Beachwood, OH 44122 United States