Client Service Representative HealthHelp, Inc.

Job Responsibilities:

- Conducts administrative intake and scripted clinical intake of calls for clinical review
- Provides quality customer service through interaction with providers, administrative staff and others
- Collects and enters confidential information ensuring the highest level of confidentiality in all areas
- Refers all calls to a Clinical Reviewer or Supervisor per guidelines
- Maintains written documentation according to HHs documentation policy
- Provides ongoing telephonic support to providers and office staff related to HHs Clinical Review process
- Assists in the orientation and training of new Client Service Representatives in department procedures, protocols, and administrative tasks
- Provides administrative support to the Clinical Review Department if needed
- Carries out other projects and responsibilities as assigned
- Participates and understands scope of responsibility pertaining to ongoing QI Projects

Job Qualifications:

- Proficiency with medical terminology desirable
- Computer experience desirable
- High School Diploma
- Medical assistant or other clinical or medical office experience desirable.

Location:	Albany, NY United States