Client Service Representative Cypress Care
THIS JOB HAS EXPIRED The Client Service Representative role is designed to maximize Healthcare Solutions? revenue through client satisfaction and retention, program optimization and new product expansion. The primary role of this position is to provide account management support to both internal and external clients; OR to serve as the primary relationship owner and channel of all messaging to and from to assigned client base for Healthcare Solutions.
Success will be measured according to the financial, operational and relationship outcomes against Business Plans.
Provide account management support to operations, sales and account management team; resolve issues and identify process improvement opportunities
Develop and execute account plans incorporating financial, operational and relationship objectives
Collaborate with sales team(s) and other internal business partners to drive additional product opportunities
Serve as client advocate and primary or secondary point of contact on accounts
Generate utilization and savings reports
Collaborate in account plan and stewardship development
Provide Account Management leadership monthly visibility into key activities and drivers impacting revenue and profitability
Memorialize all client related interactions (i.e., meeting agenda, minutes, project plans, etc.)
Maintain regular communication with internal and external clients to solidify partnerships
Manage client expectations, service commitments and anticipate needs
Provide data management and clean up
Participate in presentations/trainings to prospects, internal and external clients
Manage travel and entertainment expenses for self within assigned budget
Participate in industry conferences
Undertake all other reasonable duties as required by the Executive Team.
Accountability: Exhibit and drive a sense of urgency, responsiveness and credibility
Adaptability: Ability to work effectively in a fast paced environment with shifting priorities and ever changing needs
Creativity: Demonstrate problem solving, and decision making skills
Critical Thinking: Exercise best judgment when resolving problem(s)
Leadership: Display leadership abilities when dealing with internal and external clients
Integrity: Exhibit an intuitive sense of honesty and truthfulness in all actions
Change Catalyst: Move self and account team through change, with better results and more positive outcomes
Organization: Demonstrate effective time management, prioritization & organizational skills; self manage
Professionalism: Demonstrate positive and effective interpersonal and relationship management skills internally and externally
Results-Orientation: Focused approach to getting the job done
Persuasiveness: Display presentation, negotiation, conflict management, and public speaking
Strategic Thinking: Possess strong knowledge of Healthcare Solutions? operations. Intimate knowledge of operations within business and industry.
Bachelors degree preferred; will consider equivalent combination of education and experience
2 + years of equivalent work history in workers compensation/auto claims, commercial insurance, managed care, risk management or healthcare
3+ years of Client Service Representative experience a plus.
Other Key Attributes
Strong knowledge of Healthcare Solutions? offerings
Proficient in Microsoft Office, including Word, Excel, PowerPoint, and Outlook
Proficient in Healthcare Solutions? applications and systems
Basic understanding of workers? compensation, auto, and managed care
Ability to travel when required.
||Duluth, GA |
THIS JOB HAS EXPIRED