Client Service Representative HealthHelp, Inc.

Job Responsibilities:

Conducts administrative intake and scripted clinical intake of calls for clinical review
Provides quality customer service through interaction with providers, administrative staff and others
Collects and enters confidential information ensuring the highest level of confidentiality in all areas
Refers all calls to a Clinical Reviewer or Supervisor per guidelines
Maintains written documentation according to HHs documentation policy
Provides ongoing telephonic support to providers and office staff related to HHs Clinical Review process
Assists in the orientation and training of new Client Service Representatives in department procedures, protocols, and administrative tasks
Provides administrative support to the Clinical Review Department if needed
Carries out other projects and responsibilities as assigned
Participates and understands scope of responsibility pertaining to ongoing QI Projects

Job Qualifications:

Proficiency with medical terminology desirable
Computer experience desirable
High School Diploma
Medical assistant or other clinical or medical office experience desirable.

Location:	Katy, TX United States