Client Service Representative OpenQ, Inc
THIS JOB HAS EXPIRED OpenQ enables social and mobile collaboration to create competitive advantage while overcoming regulatory compliance challenges and legal risk exposure. OpenQ is a cloud-based technology and validated-data provider with the largest suite of solutions for regulated industries.
Job Description: Client Service Rep
The main function of the Client Service Rep is to provide professional and timely resolutions to customer technical issues, which is primarily supported through our Support Call Center.
This position is located in our Charlottesville, VA office. The candidate needs to have experience providing technical support for Enterprise Software to end users on Macintosh, PC computers, IPads and other mobile devices.
Ensure support team provides end-user satisfaction and
--Direct customer support through incoming calls, emails and on-line support requests promptly and according to training and methodology including but not limited to:-
oResolution of issues in a timely and professional manner.
oIdentifying Critical Information and determining course of action
oEscalate complex issues to the attention of the appropriate department by following escalation procedures
--Client Support - Providing professional services including but not limited to:-
oUpdate Support process to enhance metrics and service levels
oDefine metrics to identify areas of improvement and develop and execute solutions
--Work with Project Managers and ensure transition of projects into support
--Maintenance of documentation on the Wiki
--Expanding Product and Technology knowledge on a continual basis
--Provide mentoring to team members
--Other tasks may be assigned for timely completion
--Call center support experience preferred
--Technical support experience a plus
--Computer savvy; solid understanding of computers and browser based technologies at an user level
--Knowledge of customer service principles and practices
--Excellent listening, verbal and written communication skills
--Attention to detail and accuracy
--Friendly phone demeanor
--Ability to operate independently
--Associate or Bachelor's Degree preferred
-Documentation of all interactions in the appropriate systems of record
--Competitive salary and bonus eligibility
--Subsidized medical and dental insurance
--Company paid short term and long term disability
--Company paid life insurance
--Parking near our offices on the Downtown Mall
OpenQ, Inc. is an equal opportunity employer. We adhere to a strict policy of making employment decisions without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, age, veteran's status or disability. We assure you that your opportunity for employment with OpenQ, Inc. depends solely on your qualifications.
THIS JOB HAS EXPIRED
OpenQ helps life sciences companies manage their interactions with external opinion leaders. Their software and data solutions offer the industry-leading support for regulatory compliance that is needed for these critical, but high-risk relationships.
In its sixth year of rapid growth, OpenQ has a growing client list that spans the globe and serves them from various locations throughout the world.
The continued interest of life sciences companies in OpenQ's award-winning research and software products and their leading compliance solutions has led them to expand fourfold since 2006.
Investors: Grotech Ventures All Jobs: at OpenQ, Inc
|Headquarters:||410A E. Main Street|
Charlottesville, VA 22902
Support OpenQ, Inc with Social Media services