Client Service Representative Health Integrated
THIS JOB HAS EXPIRED Description
This position is full time with FLEX Hours
JOB SUMMARY: This position is responsible and accountable for providing customer service and support to all clients, primarily by answering and responding to all inbound calls from providers, members, and clients. These call types include locating members; verifying membership eligibility; locating providers and processing referral notifications. As well, administrative tasks generated from the call are performed with this position. This position is responsible and accountable for quality service delivery; understanding and maintenance of applicable policies and procedures; and maintenance of minimum performance metrics both individually and at the team level. This position?s work hours could vary according to business demands. This means that shift changes, with reasonable notice, are possible to include work hours as well as work days. This position is also subject to mandatory overtime based on business needs.
CORE COMPETENCIES: Building Customer Loyalty, Contributing to Team Success, Continuous Improvement, Tenacity
Education/License/Certification: High School Diploma or GED required. Two years of advanced education/college or graduation from an accredited business school preferred.
Experience: Minimum one year inbound call center experience in the medical field preferred, preferably with multiple systems; recent managed care; physician office; hospital business office or health care industry background in customer service desired. Knowledge of medical and/or behavioral terminology is preferred.
Demonstrated ability to type 50 words per minute with 90% accuracy while engaged in a telephone conversation
Demonstrated proficiencies with basic computer skills to include how to navigate, accessing of various programs and use of Microsoft Outlook email
Must be an effective communicator, both written and verbally ? able to clearly articulate information to both providers and members
Demonstrated success in a call center environment to include multi-tasking as well as the ability to focus singularly on the task at hand
Must be flexible, willing to accept changes occurring in a dynamic environment
70% Delivers professional customer service to members, providers, and clients in accordance with all policies and procedures. Must maintain or exceed minimum performance standards as defined in goals document. Basic standards include accuracy, call metrics, attendance, and customer satisfaction.
10% Performs all administrative functions as required in our contractual agreements with our clients.
10% Maintains current policy and procedure information by self-study of corporate resources; attending training sessions; and by seeking knowledge.
10% Accountable for creating and fostering a team environment through participation in team activities; individual morale; willingness to pitch in and help with special projects and to be a part of the solution.
Health Integrated is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, sexual orientation, political affiliation, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status. EOE M/F/D/V
||10008 North Dale Mabry |
Tampa, FL 33618
THIS JOB HAS EXPIRED