Client Service Specialist Assistant Extend Health
THIS JOB HAS EXPIRED Description
Extend Health, Inc. is a business segment of Towers Watson & Co. and operates the largest private Medicare exchange in the country. Founded in 2004, the Extend Health Medicare Exchange and the company?s licensed and certified benefit advisors have helped hundreds of thousands of Medicare-eligible retirees and their dependents identify and evaluate private Medicare plans that best meet their needs and budgets based on their individual medical and pharmaceutical needs. Extend Health has also helped Fortune 500 companies, unions, and municipalities realize significant savings for healthcare coverage for Medicare-eligible retirees when compared to employer group plans.
Resolving client and participant inquiries within defined service levels and/or expectations
Partnering with internal and external partners to bring inquiries to resolution in a timely manner
Providing regular, professional communication and follow-up with clients, participants and internal partners
Facilitate conference calls with the retiree and insurance carriers and other partners as needed
Inbound and outbound calls and emails, many of which will require de-escalating retirees and clients
Updating, creating and managing reports and related data
Other duties and tasks as assigned
3-5 years of experience in customer service and/or contact center required
At least one year experience as a team lead and/or responsibility for taking escalated ?supervisor-level? calls
Must work well with others and be open to feedback and instruction from both management and peer group
Proven ability to prioritize, manage assignments and consistently meet deadlines
Proven ability to work in a high-pressure, challenging environment. Must be able to maintain composure, communicate professionally and courteously, even in stressful situations
Flexibility to adapt to changing circumstances, assigned tasks and various needs of team members.
Previous experience as an ExtendHealth Benefit Advisor or Customer Service Representative helpful
Strong analytical and problem-solving skills
Must have strong record of dependability
Physical Demands and work environment:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical demands: While performing duties of the job, employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, controls, keyboards; work on desktop or laptop computers; reach with hands and arms; balance; stoop; talk and hear. The employee must occasionally lift up to 15 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability adjust focus.
Work environment: The noise level in the work environment is usually moderate to low.
Equal Employment Opportunity:
The Company is an equal opportunity employer and makes employment decisions on the basis of merit. In accordance with applicable law, the Company prohibits discrimination based on race, color, religion, sex, pregnancy, age, national origin or ancestry, physical or mental disability, genetic characteristic, veteran status, or any other consideration protected by federal, state or local laws. All such discrimination is unlawful. It is our policy to recruit, hire, train, develop and promote the best people available, based solely upon job-related qualifications.
||South Jordan, UT |
THIS JOB HAS EXPIRED