Client Services Advisor Eduventures
THIS JOB HAS EXPIRED Job Description:
About Eduventures, Inc.
Eduventures is the industry leader in research, data, consulting, and advisory services for the higher education community. For nearly 20 years, college and university leaders and education industry providers have looked to Eduventures for innovative and forward-looking ideas, for insights into best practices, and for help with making the strategic and operational decisions vital to their success. More about Eduventures can be found at www.eduventures.com.
Eduventures has an exciting opportunity open for a mid-level candidate seeking to start a career at a fast-paced research and consulting firm. The Advisor will join a relatively new team that engages with Eduventures clients to help them identify their needs and fulfill their goals and missions through their partnership with Eduventures. Eduventures seeks an individual with strong business communication skills, both written and verbal, a passion for understanding needs and working with clients to help solve them, an understanding of research and research methodologies, business acumen, and strong attention to detail. The ability to build relationships internally is essential to this role, as the Advisor will be leveraging resources from across the organization to meet client needs. While not a subset of the sales team, Client Services partners closely with sales to ensure that client needs are met, whether within the subscription services or outside of them.
Key responsibilities of these roles include, but are not limited to:
Managing a portfolio of institutional clients
Leading check-in calls and needs assessment conversations with existing subscription-based clients
Scoping custom analysis and writing proposals for custom research
Being conversant in Eduventures' products and services and matching needs with the right resources at Eduventures
Partnering internally to ensure that the client experiences seamless service and that needs are met in a timely manner
Developing and maintaining an understanding of higher education and Eduventures' research
Understanding Eduventures' research across six main domains (i.e., Enrollment Management, Development, Schools of Education, Continuing and Professional Education, Online Higher Education, Assessment)
Having situational fluency in almost all domains Eduventures serves and the ability to link research to client struggles
Participating in cross-functional teams to conduct special projects
Advisors may lead portions of cross-functional projects that improve the client delivery and experience through internal improvements
Examples of projects include:
Client retention analysis
Client onboarding process improvement
Experience and Skills:
Exceptional client service ethic
Strong written and verbal business communication skills
Superior attention to detail and exceptional organizational skills
Strong analytical skills and an interest in understanding Eduventures research and research methodologies
Interest in higher education
Passion for strategic client relationship management
Business-oriented, entrepreneurial mind-set
Bachelor's degree required
Proficiency in Microsoft Word, Excel, and PowerPoint
This is a full-time, salaried role with benefits, based in our Boston office.
Qualified candidates may apply online via our Web site. Please submit your resume and cover letter in a single Microsoft Word or PDF document.
Please no phone calls or agencies. Eduventures is an equal opportunity employer.
Job Level: Any
Number of Openings: 1
Years of Experience: Any
Level of Education: Any
Starting Date : ASAP
||800 Boylston Street |
Boston, MA 02199
THIS JOB HAS EXPIRED