Client Services Associate GAIN Capital
Positions in Client Service are responsible for responding to client inquiries in an accurate and timely manner through phones, chats or emails. Individuals get the job done by accurately applying procedural knowledge and guidelines to client calls, chats & emails while developing and managing client relationships.
As one of the world's leading Forex securities servicers, we combine unrivalled client service with innovative technology that delivers rich client data in user-friendly systems. Financial Representatives are highly trained, motivated professionals that deliver services and solutions that exceed client expectations.
Handle incoming trading inquiries and client issues via phone, email and live, interactive chat.
Provide client support by answering inbound phone calls and/or e-mail regarding accounts, policies, services and available products.
Engage client in meaningful dialogue and identify unstated needs or financial goals that may be achieved by further utilizing company services, products or tools.
Work in a fast-paced and dynamic environment by assisting clients and delivering solutions-focused results.
Facilitate inbound/outbound opening of new accounts for potential clients who already indicated interest in our platform and provide support for existing customers.
Desire to learn and utilize new concepts related to industry licensing, regulations, policies/procedures, available programs/services, etc.
Excellent consultative, rapport-building, listening and communication skills.
Ability to identify client interests or needs and offer services or solutions in a proactive manner.
Demonstrate a positive and professional image at all times.
Strong mathematical, analytical and problem solving skills.
Strong attention to detail with emphasis on accuracy and timeliness.
Bachelor degree in Finance, Business Management/Admin or relevant field.
Integrity and the ability to handle sensitive information and maintain confidentiality.
Effective conflict resolution and problem solving skills
Approachable, flexible, dependable, and conscientiousness.
Strong command of computer and typing skills. Representatives will typically navigate through 4-5 software systems simultaneously.
Keen interest in the investment and financial services fields.
Demonstrates self-confidence and the ability to maintain composure in difficult situations.
We will provide on the job training, but ideal candidates will be aggressive, flexible self-starters with excellent communication skills, strong attention to detail and a "service" mindset in order to support GAIN's customers in the demanding, real-time environment of active trading.
Series 7 ,63, 3 and 34 licenses preferred 2+ years work experience in a related brokerage environment.
Fluency in Russian, Spanish, Arabic or Japanese a plus.
||550 Hills Drive |
Bedminster, NJ 07921