Client Services Associate Knewton
THIS JOB HAS EXPIRED Knewton is a company founded on a simple idea: If no two students are the same, why do we have a one-size-fits-all education system? We didn?t know either. That?s why we?re developing the world?s most advanced adaptive learning platform--to power the future of education for students across the globe.
Knewton is seeking a part time Client Services Associate, passionate about the future of education, who is willing to consistently go the extra mile on behalf of our students; we?re really hoping that person is you!
As a Client Services Associate, your powers include:
Ultra Empathy! Like the least favored Planeteer, you show customers that you care by focusing your boundless energy on truly understanding their needs and making a real human connection.
Lightning Reflexes! You make bullets look slow compared to the speed and accuracy with which you resolve user inquiries.
Super Strength! Power to lift a bus? Kid stuff. How about the power to form rock-solid knowledge base articles using nothing but your beefy digits?
X-Ray Vision! You see straight through recurring tasks and devise ways to simplify them in the future.
Time Travel! Ok, this one?s a lie. But do you really want to screw with the time-space continuum, leading your mother to want to make you your own father? Didn?t think so.
We?re primarily seeking someone available on the weekends and late nights, located within commuting distance of Manhattan, but who is down with working from home. We?ll even give you a shiny new MacBook Air to use.
So, how do we get started? Right here:
Shoot us an email and include the following:
A short cover letter and resume in pdf form.
Name a company who has impressed you with its customer service. What was your experience, and why did it impress you?
How does making customer service central to a company ensure its future?
What have you done in the last six months that you are most proud of?
Scenario: Kevin purchased access to one of our on-demand products 6 months ago. His account is now expired, and he wants to know if we can reinstate his account for another month while he finishes his coursework. Our TOS clearly states that the subscription is for four months. How do you respond?
Bonus Points: Create a short (1min) video introducing yourself. Anything goes, so this is your chance to shine! Upload it to youtube as a private video and include a link.
||41 East 11th Street |
New York, NY 10003
THIS JOB HAS EXPIRED